To ensure that quality of service is maintained competency in the core 'technical' skills of any role that falls within the customer relationship is no longer enough. During recent years the importance of providing the highest level of customer care has grown significantly. Organisations now realise that effective customer service is the key to obtaining a competitive edge and increased efficiency.
Our Customer Service Skills training courses are broken into a number of categories which cover all the customer service bases. Our Customer Care courses are designed to provide 'Your Company Ambassador', front line staff, with expertise required to convey and maintain a customer sensitive culture. Specialist customer care courses focus on how Customer Care should be delivered by email, telephone or across the breadth of an organisation. Delegates who deal with external or internal customers – whether face-to-face, by email or over the telephone – will benefit from our series of courses looking at how to deal with customers and difficult situations.
Rounding out our selection of Customer Service Skills training courses are workshops and 1-day, 2-day and 3-day training courses looking at how to manage customer service excellence, be an effective service desk analyst, manage an efficient customer service desk, deliver an effective first class service to customers of your helpdesk and maximise customer satisfaction in a technical environment, amongst other customer service skills courses.
Our range of Customer Service skills courses aim to provide delegates with the skills required to provide a high standard of customer service. Click on the individual course titles to view training course content, dates, locations and prices. These courses are also available to be delivered onsite at your location.
- Delivering Customer Service Excellence
- Maximising Customer Satisfaction in a Technical Environment
SDI - Service Desk Manager (SDM)
Code Location Duration Price Feb Mar Apr May Jun Jul SDI-SDM 4 Days $2,441 SDI-SDMLeeds (City Exchange) 4 Days $2,441 SDI-SDM 4 Days $2,44112-15 SDI-SDMLondon (The Tower Hotel) 4 Days $2,441 SDI-SDMManchester (Principle) (Oxford Rd) 4 Days $2,44118-21 SDI-SDMManchester Regus (61 - 67 King St) 4 Days $2,441
SDI - Service Desk Analyst (SDA)
Code Location Duration Price Feb Mar Apr May Jun Jul SDI-SDA 3 Days $1,50904-06 SDI-SDABristol (Castlemead) 3 Days $1,509 SDI-SDA 3 Days $1,509 SDI-SDA 3 Days $1,509 SDI-SDALeeds (City Exchange) 3 Days $1,509 SDI-SDA 3 Days $1,50920-22 SDI-SDAManchester (Oxford St) 3 Days $1,509