To ensure that quality of service is maintained competency in the core 'technical' skills of any role that falls within the customer relationship is no longer enough. During recent years the importance of providing the highest level of customer care has grown significantly. Organisations now realise that effective customer service is the key to obtaining a competitive edge and increased efficiency.
Our Customer Service Skills training courses are broken into a number of categories which cover all the customer service bases. Our Customer Care courses are designed to provide 'Your Company Ambassador', front line staff, with expertise required to convey and maintain a customer sensitive culture. Specialist customer care courses focus on how Customer Care should be delivered by email, telephone or across the breadth of an organisation. Delegates who deal with external or internal customers – whether face-to-face, by email or over the telephone – will benefit from our series of courses looking at how to deal with customers and difficult situations.
Rounding out our selection of Customer Service Skills training courses are workshops and 1-day, 2-day and 3-day training courses looking at how to manage customer service excellence, be an effective service desk analyst, manage an efficient customer service desk, deliver an effective first class service to customers of your helpdesk and maximise customer satisfaction in a technical environment, amongst other customer service skills courses.
Our range of Customer Service skills courses aim to provide delegates with the skills required to provide a high standard of customer service. Click on the individual course titles to view training course content, dates, locations and prices. These courses are also available to be delivered onsite at your location.
Best Practice in Helpdesk Customer Support
A 2-day Training Course on Best Practice in Helpdesk Customer Support; learn to deliver an effective first class service to customers of your helpdesk
This 2-day Customer Care training course provides knowledge of and practice in, the skills and techniques to work in a customer driven environment.
Customer Care and Communication
A 3-day Training Course on Customer Care and Communication. Modular course enables delegates to form perfect customer care training solutions.
Customer Care via E-mail
1 Day Course on Customer Care - Identify the effectiveness of using positive language and powerful words and phrases. Learn your strengths & barriers
Customer Care over the Telephone
1 Day Course on Customer Care - Build and maintain a rapport with customers through developing business and effective communication skills
Customer Skills Overview
A 1-day Training Course on Custsomer Skills Overview. Teaches delegates key skills to enable right perception of customer care and much more.
Dealing with Challenging Customers
1 Day Course on Communication - Learn how and why customers can be demanding and learn strategies for dealing with them effectively
Delivering Customer Service Excellence
This 2-day course helps you build on your existing skills and develop new strategies to improve your customer service.
A 1-day Training Course on ‘Difficult Customers.’ Teaches delegates a number of easy to use techniques to deal with difficult customer situations.
Difficult People or Situations
A 1-day Training Course on Difficult People or Situations, designed to improve participants ability to deal with difficult customers and/or situation.
Maximising Customer Satisfaction in a Technical Environment
2 Day Course on Customer Satisfaction - Learn to recognise the importance of language indicators and adjust your conversations accordingly
Service Desk Professional
2 Day Service Desk Course - Learn how to gain excellent Customer Service and Communication Skills
SDI - Service Desk Manager (SDM)
This course provides delegates with an understanding of Service Desk Management and the information required to take the SDM exam.
SDI - Service Desk Analyst (SDA)
This course provides delegates with an understanding of what is required of an effective service desk analyst and the information required to take the SDA exam.
Managing Customer Service Excellence
1 Day Course on Customer Service Excellence - Learn the importance of mentoring and motivating your team to be high achievers.