Customer Service Skills Training Courses

Overview

To ensure that quality of service is maintained competency in the core 'technical' skills of any role that falls within the customer relationship is no longer enough. During recent years the importance of providing the highest level of customer care has grown significantly. Organisations now realise that effective customer service is the key to obtaining a competitive edge and increased efficiency.

Our Customer Service Skills training courses are broken into a number of categories which cover all the customer service bases. Our Customer Care courses are designed to provide 'Your Company Ambassador', front line staff, with expertise required to convey and maintain a customer sensitive culture. Specialist customer care courses focus on how Customer Care should be delivered by email, telephone or across the breadth of an organisation. Delegates who deal with external or internal customers – whether face-to-face, by email or over the telephone – will benefit from our series of courses looking at how to deal with customers and difficult situations.

Rounding out our selection of Customer Service Skills training courses are workshops and 1-day, 2-day and 3-day training courses looking at how to manage customer service excellence, be an effective service desk analyst, manage an efficient customer service desk, deliver an effective first class service to customers of your helpdesk and maximise customer satisfaction in a technical environment, amongst other customer service skills courses.

Our range of Customer Service skills courses aim to provide delegates with the skills required to provide a high standard of customer service. Click on the individual course titles to view training course content, dates, locations and prices. These courses are also available to be delivered onsite at your location.

Courses

  1. Best Practice in Helpdesk Customer Support

    A 2-day Training Course on Best Practice in Helpdesk Customer Support; learn to deliver an effective first class service to customers of your helpdesk

    2 Day Course Course Code PPD035
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    Scheduled Online Onsite
  2. Customer Care

    This 2-day Customer Care training course provides knowledge of and practice in, the skills and techniques to work in a customer driven environment.

    2 Day Course Course Code CUC
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    Scheduled Online Onsite
  3. Customer Care and Communication

    A 3-day Training Course on Customer Care and Communication. Modular course enables delegates to form perfect customer care training solutions.

    3 Day Course Course Code PPD033
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    Scheduled Online Onsite
  4. Customer Care via E-mail

    1 Day Course on Customer Care - Identify the effectiveness of using positive language and powerful words and phrases. Learn your strengths & barriers

    1 Day Course Course Code MPDCCE
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    Scheduled Online Onsite
  5. Customer Care over the Telephone

    1 Day Course on Customer Care - Build and maintain a rapport with customers through developing business and effective communication skills

    1 Day Course Course Code MPDCCOT
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    Scheduled Online Onsite
  6. Customer Skills Overview

    A 1-day Training Course on Custsomer Skills Overview. Teaches delegates key skills to enable right perception of customer care and much more.

    1 Day Course Course Code PPD032
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    Scheduled Online Onsite
  7. Dealing with Challenging Customers

    1 Day Course on Communication - Learn how and why customers can be demanding and learn strategies for dealing with them effectively

    1 Day Course Course Code MPDDCC
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    Scheduled Online Onsite
  8. Delivering Customer Service Excellence

    This 2-day course helps you build on your existing skills and develop new strategies to improve your customer service.

    2 Day Course Next Date March 23rd in London 2 Scheduled Dates in London Course Code MPDDCSE
  9. Difficult Customers

    A 1-day Training Course on ‘Difficult Customers.’ Teaches delegates a number of easy to use techniques to deal with difficult customer situations.

    1 Day Course Course Code PPD030
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    Scheduled Online Onsite
  10. Difficult People or Situations

    A 1-day Training Course on Difficult People or Situations, designed to improve participants ability to deal with difficult customers and/or situation.

    1 Day Course Course Code PPD031
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    Scheduled Online Onsite
  11. Maximising Customer Satisfaction in a Technical Environment

    2 Day Course on Customer Satisfaction - Learn to recognise the importance of language indicators and adjust your conversations accordingly

    2 Day Course Next Date June 19th in London and London 4 Scheduled Dates in 2 Locations Course Code MPDMCSTE
  12. Service Desk Professional

    2 Day Service Desk Course - Learn how to gain excellent Customer Service and Communication Skills

    2 Day Course Course Code MPDSDP
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    Scheduled Online Onsite
  13. SDI - Service Desk Manager (SDM)

    This course provides delegates with an understanding of Service Desk Management and the information required to take the SDM exam.

    4 Day Course Official Curriculum Next Date March 7th in London 7 Scheduled Dates in 3 Locations Course Code SDI-SDM
  14. SDI - Service Desk Analyst (SDA)

    This course provides delegates with an understanding of what is required of an effective service desk analyst and the information required to take the SDA exam.

    3 Day Course Official Curriculum Next Date February 27th in London ETC (Moorgate) and Coventry (The Training Foundation) 15 Scheduled Dates in 7 Locations Course Code SDI-SDA
  15. Managing Customer Service Excellence

    1 Day Course on Customer Service Excellence - Learn the importance of mentoring and motivating your team to be high achievers.

    1 Day Course Course Code MPDMCSE
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    Scheduled Online Onsite

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Delivery

Scheduled (4)
Onsite (15)

Location

London (4)
Edinburgh (1)

or call:408-759-5074

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