Nortel Training Courses

Overview

Only by having your staff fully trained will you be able to take full advantage of all the available functionality in your Nortel equipment and maximise the increase in your productivity and efficiency.

We can provide official Nortel training courses on a public scheduled basis. We also provide customisable onsite training courses on Nortel Meridian, Nortel Symposium, Nortel CallPilot.

Please click below to view course content and, where applicable; dates, locations and prices.

Courses

  1. Nortel ERS Support Specialist Boot Camp

    Nortel 5 Day Course on ERS Support - Specialist Boot Camp designed to appeal to engineers who need to renew their certification

    5 Day Course Course Code ERSSSBC
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    Scheduled Online Onsite
  2. Nortel CS1K Rls 5.5 Support Expert Boot Camp

    Nortel CS1K Rls Support Expert Boot Camp Course

    5 Day Course Course Code CS1KSEBC
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    Scheduled Online Onsite
  3. Nortel Call Pilot Rls 5.5 Support Specialist Boot Camp

    5 Day Bootcamp on Nortel Call Pilot Rls 5.5 Support - Gain knowledge & experience to complete the NCSS Certificaiton for installation and maintenance

    5 Day Course Course Code CPSSBC
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    Scheduled Online Onsite
  4. Nortel Contact Center rls 6 Support Specialist Boot Camp

    5 Day Nortel Contact Center rls 6 Support - Intense Workshop covering relevant aspects of the Contact Centre Manager System.

    5 Day Course Course Code CCSSBC
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    Scheduled Online Onsite
  5. Nortel CS1K Rls 6 - Support Specialist Bootcamp

    Gain the knowledge to build, configure and administer a CS1K Rel 6 Telephone switch on this 10 day Nortel CS1K Rls 6 Support Specialist Bootcamp.

    10 Day Course Course Code CS1KSSBC6
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    Scheduled Online Onsite
  6. CS1K Rls 7.5 - Support Specialist Bootcamp

    This 10 day course provides delegates with basic knowledge of IP networking and Telephony through the Installation and Commissioning phases of a CS1000 System implementation.

    10 Day Course Hands On Training Official Curriculum Course Code CS1KSSBC75
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    Scheduled Online Onsite
  7. What's New with Avaya Aura® Contact Center Release 6.2

    Update your skills to Release 6.2: Learn about the new platform requirements, compatibilities, and product enhancements.

    2 Day Course Course Code 1C00021V
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    Scheduled Online Onsite
  8. Avaya Aura Contact Center - Control Toolkit and Contact Center Multimedia Implementat

    In this course, you will learn to implement Avaya Aura Contact Center Multimedia (Email and Outbound). You will complete hands-on activities, including installing and configuring Contact Center Multim...

    3 Day Course Course Code 3607C
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    Scheduled Online Onsite
  9. Avaya Aura Contact Center Fast Track - Installation, Administration, and Scripting

    This fast-track course combines 15 days of training from three separate courses into 10 days and covers the essentials of Avaya Aura Contact Center installation, administration, and scripting.

    10 Day Course Course Code 3621C
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    Scheduled Online Onsite
  10. Avaya Aura Contact Center - Maintenance

    This course is for experienced service technicians responsible for the daily maintenance of the Avaya Aura Contact Center, including Communication Control Toolkit and Contact Center Multimedia.

    4 Day Course Course Code 5C00010I
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    Scheduled Online Onsite
  11. Avaya Aura Contact Center - Troubleshooting

    This four-day instructor-led course is intended for experienced service technicians responsible for troubleshooting and restoring system malfunctions on the Avaya Aura Contact Center, including Commun...

    4 Day Course Course Code 5C00011I
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    Scheduled Online Onsite
  12. Avaya Aura Messaging Implementation

    This course talks about Avaya Aura Messaging 6.1 and to implement it. Avaya Aura Messaging 6.1 is latest to Avayas messaging portfolio. You will learn about hardware and architecture, some of the admi...

    3 Day Course Course Code 5C00062V
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    Scheduled Online Onsite
  13. Avaya Aura® Messaging Administration, Maintenance & Troubleshooting

    This course focuses on basic administration tasks for Avaya Aura Messaging 6.1. Administration, Maintenance and Troubleshooting considerations.

    3 Day Course Course Code 5C00063V
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    Scheduled Online Onsite
  14. Avaya Aura® Call Center Elite Implementation and Maintenance

    Learn to administer and configure the system and user features of Avaya Aura Call Center Elite.

    4 Day Course Course Code 5C00091I
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    Scheduled Online Onsite
  15. Avaya Aura Communication Manager Messaging Embedded Administration, Maintenance, and Troubleshooting

    This course is designed to provide hands-on practice on Communication Manager Messaging Embedded 6.0.1 to perform administration, maintenance, and troubleshooting functions.

    3 Day Course Course Code 5M00050
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    Scheduled Online Onsite
  16. Avaya Aura Communication Manager Maintenance and Troubleshooting

    This course teaches troubleshooting and maintenance for Communication Manager. The course focuses on Communication Manager Release 6.0 and these complementary Avaya Aura products: Communication Manage...

    Course Code 5U00040I
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    Scheduled Online Onsite
  17. Avaya Aura® System Manager Implementation, Administration, Maintenance, and Troubleshooting

    In this course, you will learn essential System Manager administrative tasks that are common to all adopting products.

    2 Day Course Course Code 5U00095
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    Scheduled Online Onsite
  18. Avaya Aura® Session Manager Implementation, Administration, Maintenance, and Troubleshooting

    Prepare for the ACSS Avaya Aura Session Manager and System Manager Implementation and Maintenance certification. In this course, you will learn to manage and administer Session Manager.

    8 Day Course Course Code 5U00096
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    Scheduled Online Onsite
  19. Nortel Networks Meridian 1 Basic System Administration

    Configure & administer the day-to-day changes needed to manage your system with training course Nortel Networks Meridian 1 Basic System Administration

    1 Day Course Course Code S1002BAS
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    Scheduled Online Onsite
  20. Nortel Meridian 1 Basic System Administration Using OTM

    Configure and administer day-to-day changes needed to manage your system with training course Nortel Meridian 1 Basic System Administration Using OTM

    1 Day Course Course Code S1002otm
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    Scheduled Online Onsite
  21. Nortel Meridian 1 Basic System Administration using MAT

    Configure and administer day-to-day changes needed to manage your system with training course Nortel Meridian 1 Basic System Administration Using MAT

    1 Day Course Course Code S1002MAT
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    Scheduled Online Onsite
  22. Nortel Meridian 1 Advanced System Administration

    Tailor a communication solution to your unique requirements with the Nortel Meridian 1 Advanced System Administration training course

    1 Day Course Course Code S1002ADV
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    Scheduled Online Onsite
  23. Nortel Meridian 1 Foundation

    Nortel Meridian 1 Foundation is a 5-day training course providing the skills to install, administer and maintain the Meridian 1 prior to Nortel CS1K training.

    5 Day Course Course Code EM1040
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    Scheduled Online Onsite
  24. Nortel Networks CallPilot Administration

    The Nortel Networks CallPilot Administration training course will enable administrators to fully implement the CallPilot system.

    2 Day Course Course Code S1200
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    Scheduled Online Onsite
  25. Nortel Communication Server 1000 Rls 4.5 Bootcamp

    6095A is a 10-day accelerated instructor-led training course providing a thorough understanding of Communication Server 1000 M/S/E Rls 4.5.

    10 Day Course Course Code 6095A
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    Scheduled Online Onsite
  26. 3003F NKS-What's New with Nortel Contact Centre-Manager Scripting

    3003F What's New with Nortel Contact Centre-Manager Scripting is a 1-day training course on scripting enhancements introduced in Contact Centre 6.0.

    1 Day Course Course Code 3003F
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    Scheduled Online Onsite
  27. Nortel Communication Server 1000 6.0 System Administration & Management

    This 5-day Nortel Communication Server 1000 6.0 System Administration & Management training course is the starting point for Communication Server 1000 6.0 training.

    5 Day Course Hands On Training Official Curriculum Course Code 0777X
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    Scheduled Online Onsite
  28. Nortel Communication Server 1000 6.0 Architecture and Upgrades Bootcamp

    This 5-day course provides delegates with an introduction to the Communication Server (CS) 1000 Unified Communications Management and Common Services architecture.

    5 Day Course Hands On Training Official Curriculum Course Code 3432A
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    Scheduled Online Onsite
  29. Avaya Aura Contact Center Administration

    This 5-day course provides delegates with the skills required to administer and manage Avaya Aura Contact Center.

    5 Day Course Hands On Training Official Curriculum Course Code 3609C
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    Scheduled Online Onsite
  30. Avaya Aura Contact Center - Installation and Configuration

    This 5-day course provides delegates with the knowledge and skills required to install and configure the Avaya Aura Contact Center software.

    5 Day Course Hands On Training Official Curriculum Course Code 3608C
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    Scheduled Online Onsite
  31. Avaya Aura Contact Center - Service Creation Environment

    This 5 day course provides delegates with the skills to plan for, create, manage, and administer applications using SCE with Avaya Aura Contact Center-Manager.

    5 Day Course Official Curriculum Course Code 3610C
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    Scheduled Online Onsite
  32. Avaya Aura Communication Manager Fundamentals

    This 3-day course provides delegates with a comprehensive overview of the core features of the Avaya Aura Communication Manager solution.

    3 Day Course Hands On Training Official Curriculum Next Date August 2nd in Wokingham 2 Scheduled Dates in Wokingham Course Code ATI01672V
  33. Avaya Aura Communication Manager Implementation

    This 5-day course provides delegates with the skills required for successful implementation of Avaya Aura Communication Manager.

    5 Day Course Hands On Training Official Curriculum Course Code ATI02348I
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    Scheduled Online Onsite
  34. CS 1000 Upgrade and Avaya Aura Integration Bootcamp

    This 5 day course provides delegates with instruction on upgrading/migrating a network of CS 1000 systems and integrating with Avaya Aura System Manager and Avaya Aura Session Manager.

    5 Day Course Official Curriculum Course Code 9U00166I
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    Scheduled Online Onsite
  35. Avaya Communication Server (CS) 1000 7.5 System Administration and Management

    This 5 day course provides delegates with the starting point for their Communication Server 1000 (CS 1000) 7.5 training.

    5 Day Course Hands On Training Official Curriculum Course Code 6351C
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    Scheduled Online Onsite
  36. Avaya Call Centre Manager (CCM)

    This 1-day course covers system administration for Avaya Call Centre Manager (CCM).

    1 Day Course Course Code ACCM
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    Scheduled Online Onsite
  37. Avaya Integrated Voice Manager (IVM)

    This 2-day course provides delegates with the the system administration skills required to maintain Avaya Integrated Voice Manager (IVM).

    2 Day Course Course Code AIVM
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    Scheduled Online Onsite
  38. IP Office Advanced Applications and Troubleshooting Workshop

    In this 5 day course delegates will learn to manage advanced call flows, covering topics such as Campaign Manager, Database Actions, Text-to-Speech (TTS), Contact Store, Customer Call Reporter (CCR), ...

    5 Day Course Official Curriculum Course Code ATI00484I
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    Scheduled Online Onsite

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Delivery

Scheduled (1)
Onsite (38)

Location

Wokingham (1)

or call:408-759-5074

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