ITIL Training Courses

Overview

Official ITIL Service Management courses. Courses are available on our public schedule which offers dates across the UK, or we can present an onsite course at your location.

 Training is available for all ITIL v3 qualifications, as displayed below.

  1. ITIL® V4 Foundation Certificate

    The ITIL V4 Foundation training course covers the five core fundamentals of the IT Infrastructure Library.

    3 Day Course Official ITIL Curriculum Next Date September 28th ( Manchester (Oxford St) and Virtual Classroom ) 107 Classroom Dates 64 Virtual Classroom Dates Course Code ITIL4F
  2. ITIL 4 Managing Professional Transition Module

    This 5-day course is designed to give a deep understanding of the key concepts of the ITIL 4 framework to enable successful management of modern IT-enabled services.

    5 Day Course Hands On Training Official ITIL Curriculum Next Date September 28th ( Leeds and Virtual Classroom ) 33 Classroom Dates 20 Virtual Classroom Dates Course Code ITIL4MPT
  3. ITIL 4 Specialist: Create, Deliver and Support

    This 3-day course provides an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services.

    3 Day Course Official Curriculum Next Date September 28th ( Virtual Classroom ) 30 Classroom Dates 13 Virtual Classroom Dates Course Code ITIL4SCDS
  4. ITIL 4 Foundation Certificate in IT Service Management - Fast Track

    This 2-day course provides the knowledge required for holders of the ITIL v3 Foundation certificate to upgrade to v4.

    2 Day Course Official Curriculum Next Date October 1st ( Virtual Classroom ) 22 Classroom Dates 10 Virtual Classroom Dates Course Code ITIL4FFT
  5. ITIL 4 Strategist: Direct, Plan and Improve

    This 3-day course provides an understanding of the principles, methods and techniques that can be universally used to direct, plan and improve IT organisation.

    3 Day Course Official Curriculum Next Date October 5th ( Manchester (Oxford St) ) 30 Classroom Dates 11 Virtual Classroom Dates Course Code ITIL4SDPI
  6. ITIL 4 Specialist: Drive Stakeholder Value

    This 3-day course provides an understanding of how IT professionals should engage and interact with stakeholders.

    3 Day Course Official Curriculum Next Date October 8th ( Manchester (Oxford St) ) 25 Classroom Dates 12 Virtual Classroom Dates Course Code ITIL4SDSV
  7. ITIL 4 Specialist - High Velocity IT

    This 3-day course provides an understanding of digital organizations and digital operating models function in high velocity environments.

    3 Day Course Official Curriculum Next Date November 16th ( Virtual Classroom ) 3 Classroom Dates 2 Virtual Classroom Dates Course Code ITIL4HVIT
  8. ITIL V3 Foundation Certificate in IT Service Management

    The Foundation Certificate in IT Service Management - ITILV3 training course covers the five core fundamentals of the IT Infrastructure Library.

    3 Day Course Official Curriculum Next Date September 29th ( Virtual Classroom ) 9 Classroom Dates 5 Virtual Classroom Dates Course Code ITILF
  9. ITIL Service Capability: Service Offerings & Agreement

    5 Day Instructor-led Course on ITIL Service Capability - Provides knowledge on ITIL Terminology, process structure, functions and activities.

    5 Day Course Official Curriculum Next Date October 5th ( Virtual Classroom ) 2 Classroom Dates 3 Virtual Classroom Dates Course Code ITILCSOA
  10. ITIL Service Capability: Release, Control & Validation

    5 Day Instructor-led course on ITIL Service Capability - Provides a deep understanding of Release, Control and Validation processes.

    5 Day Course Official Curriculum Next Date September 28th ( London (Int Hse) and Virtual Classroom ) 3 Classroom Dates 4 Virtual Classroom Dates Course Code ITILCRCV
  11. ITIL Service Capability: Planning, Protection & Optimisation

    5 Day Instructor-led Course on ITIL Service Capability - Planning, Protection and Optimisation processes

    5 Day Course Official Curriculum Next Date September 28th ( Virtual Classroom ) 2 Classroom Dates 3 Virtual Classroom Dates Course Code ITILCPPO
  12. ITIL Service Capability: Operational Support & Analysis

    5 Day ITIL Service Capability Course - Enables an organisation to introduce application management functions as integral parts of the overall business

    5 Day Course Official Curriculum Next Date October 26th ( London (Int Hse) and Virtual Classroom ) 3 Classroom Dates 3 Virtual Classroom Dates Course Code ITILCOSA
  13. ITIL Service Lifecycle: Service Transition

    ITIL Service Lifecycle - Covers management and control of the activities and techniques within the Service Transition stage of a lifecycle

    3 Day Course Official Curriculum Next Date October 26th ( Virtual Classroom ) 3 Classroom Dates 4 Virtual Classroom Dates Course Code ITILLST
  14. ITIL Service Lifecycle: Service Operation

    ITIL Service Lifecycle - Includes Service Operation Principals, activities and technology considerations. Provides overview of Processes and Functions

    3 Day Course Official Curriculum Next Date October 8th ( London (Int Hse) and Virtual Classroom ) 6 Classroom Dates 4 Virtual Classroom Dates Course Code ITILLSO
  15. ITIL Service Lifecycle: Service Strategy

    3 Day ITIL Service Lifecycle Course - Covers the aspects of Service Strategy

    3 Day Course Official Curriculum Next Date September 25th ( Virtual Classroom ) 5 Classroom Dates 4 Virtual Classroom Dates Course Code ITILLSS
  16. ITIL Service Lifecycle: Service Design

    3-day ITIL Service Lifecycle Course - Covers the aspects of Service Design

    3 Day Course Official Curriculum Next Date October 16th ( London (Int Hse) and Virtual Classroom ) 5 Classroom Dates 5 Virtual Classroom Dates Course Code ITILLSD
  17. ITIL Service Lifecycle: Continual Service Improvement

    3-day ITIL Service Lifecycle Course - Covers aspects of Continual Service Improvement (CSI)

    3 Day Course Official Curriculum Next Date October 19th ( London (Int Hse) and Virtual Classroom ) 3 Classroom Dates 3 Virtual Classroom Dates Course Code ITILLCSI
  18. ITIL Managing Across The Lifecycle

    5-Day ITIL Managing Lifecycle Course - Completes the Capability and Lifecycle qualification programmes, and leads to the ITIL Expert qualification

    5 Day Course Official Curriculum Next Date October 26th ( Birmingham ) 6 Classroom Dates 3 Virtual Classroom Dates Course Code itilMALC
  19. ITIL Practitioner

    This 3-day intensive course provides a thorough understanding of the latest ITIL Practitioner Guidance, leading to the ITIL Practitioner certification.

    3 Day Course Official ITIL Curriculum Next Date September 25th ( Virtual Classroom ) 4 Classroom Dates 3 Virtual Classroom Dates Course Code ITILP3
  20. ITIL V3 One Day Overview

    The One Day ITIL Overview training course is an introduction to Service Management and familiarises delegates with the five core ITIL v3 volumes.

    1 Day Course Official Curriculum Course Code ITILAF
    Classroom Virtual Classroom Private Group - Virtual Self-Paced Online
  21. Service lifecycle bootcamp: Operation & Continual Service Improvement

    This 5-day Service lifecycle bootcamp: Operation & Continual Service Improvement training course is preparation for the ITIL® Intermediate Lifecycle examinations.

    5 Day Course Official Curriculum Course Code LSO-LCSI
    Classroom Virtual Classroom Private Group - Virtual Self-Paced Online
  22. Service Lifecycle Bootcamp: Transition & Operation

    This 5-day bootcamp combines the Service Transition and Service Operation modules

    Official Curriculum Course Code LST-LSO
    Classroom Virtual Classroom Private Group - Virtual Self-Paced Online
  23. Business Relationship Management Professional (BRMP)

    This 3-day course provides delegates with a fundamental understanding of Business Relationship Management, leading to a specialist certification

    3 Day Course Official Curriculum Next Date October 7th ( London (Int Hse) and Virtual Classroom ) 9 Classroom Dates 6 Virtual Classroom Dates Course Code QABRMP
  24. BCS Specialist Certificate in Change Management

    This 3-day course provides delegates with a fundamental understanding of Change Management, leading to a specialist qualification.

    3 Day Course Official Curriculum Next Date October 14th ( London (Int Hse) and Virtual Classroom ) 4 Classroom Dates 4 Virtual Classroom Dates Course Code BCSSCM
  25. BCS Specialist Certificate in Problem Management

    This 3-day course provides delegates with a fundamental understanding of Problem Management, leading to a BCS specialist qualification.

    3 Day Course Official Curriculum Next Date November 4th ( London (Int Hse) and Virtual Classroom ) 3 Classroom Dates 3 Virtual Classroom Dates Course Code BCSSPM
  26. BCS Specialist Certificate in Supplier Management

    This 3-day course provides delegates with a fundamental understanding and practical experience of Supplier Management, leading to a specialist qualification.

    3 Day Course Official Curriculum Next Date October 5th ( London (Int Hse) and Virtual Classroom ) 4 Classroom Dates 3 Virtual Classroom Dates Course Code BCSSSM
  27. Polestar IT Service Management Simulation Game

    The Polestar IT Service Management Simulation Game is a high-energy training course that reinforces best-practice frameworks in an exciting environment

    1 Day Course Official Curriculum Course Code QQPOLESTAR
    Classroom Virtual Classroom Private Group - Virtual Self-Paced Online
  28. ISO20000 for Auditors

    A 2-day training course aimed at practising IT auditors wishing to conduct either internal ISO20000 audits or external certification audits for RCBs.

    2 Day Course Official Curriculum Course Code ISA
    Classroom Virtual Classroom Private Group - Virtual Self-Paced Online
  29. itSMF ISO20000 for Consultants

    A 2-day training course for Consultants providing a comprehensive understanding of ISO/IEC 20000, and the associated itSMF Certification process.

    3 Day Course Official Curriculum Course Code ISE
    Classroom Virtual Classroom Private Group - Virtual Self-Paced Online
  30. COBIT 2019 Foundation

    A 3-day training course providing COBIT (Control Objectives for Information and Related Technologies)Foundation knowledge of IT control and governance

    3 Day Course Official Curriculum Next Date September 28th ( Virtual Classroom ) 4 Classroom Dates 7 Virtual Classroom Dates Course Code QACOB19F

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