ITIL Training Courses

Overview

Official ITIL Service Management courses. Courses are available on our public schedule which offers dates across the UK, or we can present an onsite course at your location.

 Training is available for all ITIL v3 qualifications, as displayed below.

Courses

  1. ITIL V3 One Day Awareness

    The One Day ITIL Awareness V3 training course is an introduction to Service Management and familiarises delegates with the five core ITIL v3 volumes.

    1 Day Course Official Curriculum Course Code ITIL-A1.0V3
    Scheduled Online Onsite
  2. ITIL V3 Foundation Certificate in IT Service Management

    The Foundation Certificate in IT Service Management - ITILV3 training course covers the five core fundamentals of the IT Infrastructure Library.

    3 Day Course Official Curriculum Next Date October 23rd in Manchester (Oxford St) and 5 Other Locations 98 Scheduled Dates in 22 Locations Course Code ITILF
  3. ITIL(R) V3 Foundation Certificate in IT Service Management Plus

    This 5-day course, in addition to the standard ITIL Foundation course objectives, provides delegates with an improved capability to support and manager services using the ITIL version 4 framework.

    5 Day Course Official Curriculum Course Code ITILFP
    Scheduled Online Onsite
  4. ITIL Service Capability: Service Offerings & Agreement

    5 Day Instructor-led Course on ITIL Service Capability - Provides knowledge on ITIL Terminology, process structure, functions and activities.

    5 Day Course Official Curriculum Next Date November 13th in Birmingham 7 Scheduled Dates in 6 Locations Course Code SOA
  5. ITIL Service Capability: Release, Control & Validation

    5 Day Instructor-led course on ITIL Service Capability - Provides a deep understanding of Release, Control and Validation processes.

    5 Day Course Official Curriculum Next Date October 30th in Liverpool (Holiday Inn) 5 Scheduled Dates in 5 Locations Course Code RCV
  6. ITIL Service Capability: Planning, Protection & Optimisation

    5 Day Instructor-led Course on ITIL Service Capability - Planning, Protection and Optimisation processes

    5 Day Course Official Curriculum Next Date November 20th in Attend From Anywhere and 2 Other Locations 7 Scheduled Dates in 5 Locations Course Code PPO
  7. ITIL Service Capability: Operational Support & Analysis

    5 Day ITIL Service Capability Course - Enables an organisation to introduce application management functions as integral parts of the overall business

    5 Day Course Official Curriculum Next Date November 6th in Attend From Anywhere and London 10 Scheduled Dates in 6 Locations Course Code IOSA
  8. ITIL Service Lifecycle: Service Transition

    ITIL Service Lifecycle - Covers management and control of the activities and techniques within the Service Transition stage of a lifecycle

    3 Day Course Official Curriculum Next Date October 30th in Leeds and 2 Other Locations 20 Scheduled Dates in 11 Locations Course Code LST
  9. ITIL Service Lifecycle: Service Operation

    ITIL Service Lifecycle - Includes Service Operation Principals, activities and technology considerations. Provides overview of Processes and Functions

    3 Day Course Official Curriculum Next Date October 23rd in Attend From Anywhere and London 27 Scheduled Dates in 12 Locations Course Code LSO
  10. ITIL Service Lifecycle: Service Strategy

    3 Day ITIL Service Lifecycle Course - Covers the aspects of Service Strategy

    3 Day Course Official Curriculum Next Date October 30th in Southampton and Wokingham 18 Scheduled Dates in 11 Locations Course Code LSS
  11. ITIL Service Lifecycle: Service Design

    3 Day ITIL Service Lifecycle Course - Covers the aspects of Service Design

    3 Day Course Official Curriculum Next Date October 23rd in London and Manchester 21 Scheduled Dates in 9 Locations Course Code LSD
  12. ITIL Service Lifecycle: Continual Service Improvement

    3 Day ITIL Service Lifecycle Course - Covers aspects of Continual Service Improvement (CSI)

    3 Day Course Official Curriculum Next Date November 6th in Birmingham and Wokingham 14 Scheduled Dates in 10 Locations Course Code LCSI
  13. ITIL Managing Across The Lifecycle

    5 Day ITIL Managing Lifecycle Course - Completes the Capability and Lifecycle qualification programmes, and leads to the ITIL Expert qualification

    5 Day Course Official Curriculum Next Date October 23rd in London and London 11 Scheduled Dates in 6 Locations Course Code MALC
  14. Service lifecycle bootcamp: Operation & Continual Service Improvement

    This 5-day Service lifecycle bootcamp: Operation & Continual Service Improvement training course is preparation for the ITIL® Intermediate Lifecycle examinations.

    5 Day Course Official Curriculum Course Code LSO-LCSI
    Scheduled Online Onsite
  15. Service Lifecycle Bootcamp: Transition & Operation

    This 5-day bootcamp combines the Service Transition and Service Operation modules

    Official Curriculum Course Code LST-LSO
    Scheduled Online Onsite
  16. ICT Infrastructure Management (ICTIM)

    This 3-day ICT Infrastructure Management (ICTIM) training course builds on the general principles covered in the ITIL Foundation Course.

    3 Day Course Official Curriculum Course Code ICTMP
    Scheduled Online Onsite
  17. ITIL IT Service Continuity Management

    A 3-day training course providing the skills to plan and implement comprehensive IT Service Continuity Management underpinning a Business Contuinty Plan

    3 Day Course Official Curriculum Course Code ITSCMP
    Scheduled Online Onsite
  18. BCS Specialist Certificate in Business Relationship Management

    This 3-day course provides delegates with a fundamental understanding of Business Relationship Management, leading to a BCS specialist qualification.

    3 Day Course Official Curriculum Course Code BCSSBRM
    Scheduled Online Onsite
  19. BCS Specialist Certificate in Change Management

    This 3-day course provides delegates with a fundamental understanding of Change Management, leading to a specialist qualification.

    3 Day Course Official Curriculum Next Date December 6th in Attend From Anywhere and London 2 Scheduled Dates in 2 Locations Course Code BCSSCM
  20. BCS Specialist Certificate in Problem Management

    This 3-day course provides delegates with a fundamental understanding of Problem Management, leading to a BCS specialist qualification.

    3 Day Course Official Curriculum Course Code BCSSPM
    Scheduled Online Onsite
  21. BCS Specialist Certificate in Service Desk and Incident Management

    This 3-day course provides delegates with a fundamental understanding of Service Desk function and Incident Management Process, leading to a specialist qualification.

    3 Day Course Official Curriculum Course Code BCSSSDIM
    Scheduled Online Onsite
  22. BCS Specialist Certificate in Service Level Management

    This 3-day course provides delegates with a fundamental understanding of Service Level Management, leading to a specialist qualification.

    3 Day Course Official Curriculum Course Code BCSSSLM
    Scheduled Online Onsite
  23. BCS Specialist Certificate in Supplier Management

    This 3-day course provides delegates with a fundamental understanding and practical experience of Supplier Management, leading to a specialist qualification.

    3 Day Course Official Curriculum Next Date December 11th in London ETC (Moorgate) and Leeds (City Exchange) 2 Scheduled Dates in 2 Locations Course Code BCSSSM
  24. Polestar IT Service Management Simulation Game

    The Polestar IT Service Management Simulation Game is a high-energy training course that reinforces best-practice frameworks in an exciting environment

    1 Day Course Official Curriculum Course Code QQPOLESTAR
    Scheduled Online Onsite
  25. ISO20000 for Auditors

    A 2-day training course aimed at practising IT auditors wishing to conduct either internal ISO20000 audits or external certification audits for RCBs.

    2 Day Course Official Curriculum Course Code ISA
    Scheduled Online Onsite
  26. itSMF ISO20000 for Consultants

    A 2-day training course for Consultants providing a comprehensive understanding of ISO/IEC 20000, and the associated itSMF Certification process.

    3 Day Course Official Curriculum Course Code ISE
    Scheduled Online Onsite
  27. EXIN ISO20000 Service Quality Management Foundation

    EXIN ISO20000 Service Quality Management Foundation: a 3-day training course giving an understanding of quality management in an ISO/IEC 20000 context

    3 Day Course Official Curriculum Course Code SQMF
    Scheduled Online Onsite
  28. COBIT Foundation

    A 2-day training course providing COBIT (Control Objectives for Information and Related Technologies)Foundation knowledge of IT control and governance

    2 Day Course Official Curriculum Next Date November 1st in Wokingham 3 Scheduled Dates in 3 Locations Course Code COBF
  29. Planning and Implementation Techniques for Service Management

    This 3-day Planning and Implementation Techniques for Service Management training course helps delegates plan and implement IT Infrastructure Library (ITIL)-based Service Management.

    3 Day Course Course Code IPI
    Scheduled Online Onsite
  30. Analyst Series - Change Analyst

    This 3-day course provides ITIL v3 Foundation holders with the knowledge required to fulfil to role of a Change Analyst.

    3 Day Course Official Curriculum Course Code ICA
    Scheduled Online Onsite

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Delivery

Scheduled (14)
Onsite (30)

Location

London (13)
Wokingham (12)
Leeds (11)
Glasgow (4)
Edinburgh (4)
Exeter (1)

or call:408-759-5074

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