A+ Certification - Accelerated v11

5 Day Course
Hands On
Official CompTIA Curriculum
Code AG266

This course has been replaced by the 2009 version.

Modules

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The Visible PC (14 topics)

  • Introduction to the PC
  • Key Functions of a PC
  • The System Case
  • I/O Ports and Cables
  • PS2 Ports
  • Parallel Ports
  • Serial Ports
  • USB Ports
  • SCSI
  • IEEE 1394 (Firewire)
  • Modem and Network Ports
  • Audio Ports
  • Joystick/MIDI Ports
  • Adding and Removing Peripherals

Motherboards (7 topics)

  • Motherboard Layout
  • System Clock
  • Bus Architecture
  • Motherboard Components
  • Expansion Bus and Adapter Cards
  • Motherboard Form Factors
  • Power Supply Unit (PSU)

Processors (7 topics)

  • Central Processing Unit (CPU)
  • Processor Terminology
  • Multitasking
  • Multiprocessing and Multithreading
  • Intel Processors
  • AMD Processors
  • Processor Sockets and Chipsets

Memory (3 topics)

  • Memory Types
  • Memory Packaging
  • Memory Characteristics

Storage Devices (8 topics)

  • Storage Devices
  • Hard Drives
  • Installing a Storage Device
  • Preparing a Hard Disk
  • Floppy Drives
  • Optical Disk Storage
  • Flash Memory
  • Tape Drives

Peripheral Devices (6 topics)

  • PC Display Screens
  • Graphics Adapter
  • Installing a Graphics Adapter and Display
  • TV Tuners
  • Sound Cards
  • I/O and Communications Adapters

Portable Computers (4 topics)

  • Portable and Desktop Computers
  • Notebooks
  • Tablet PC
  • Personal Digital Assistants (PDAs)

Features of Operating Systems (7 topics)

  • Microsoft Operating Systems
  • Overview of Windows 2000
  • Overview of Windows XP
  • Workgroups and Domains
  • UNIX and Linux
  • Apple Mac OS X
  • Novell NetWare

Installing and Upgrading Windows (7 topics)

  • Overview of OS Installations
  • Preparing the Hard Disk
  • Domain or Workgroup Selection
  • Installation Methods
  • Setup Failure and Recovery
  • Upgrading the OS
  • Options for Deploying Windows

The Windows Boot Process (3 topics)

  • Windows Boot Files
  • Initial Startup Process
  • The BOOT.INI File

Managing Windows (8 topics)

  • Features of the Desktop
  • Windows Administrative Tools
  • Changing System Settings
  • Configuring Hardware
  • Optimising Windows Performance Options
  • Screen Savers and Power Management
  • Managing Software
  • Managing Services

Windows Storage Management (7 topics)

  • Disk Management
  • Navigating Windows
  • Working with Folders
  • Working with Files
  • Searching For Files
  • The Recycle Bin
  • My Network Places

Hardware Maintenance and Troubleshooting (7 topics)

  • Troubleshooting Techniques
  • Troubleshooting Power Problems
  • Troubleshooting POST
  • Troubleshooting Internal Devices
  • Troubleshooting Peripherals
  • Notebook Troubleshooting
  • Preventative Maintenance

Troubleshooting the Operating System (5 topics)

  • Error Categories
  • Advanced Startup Options
  • Diagnosing Problems
  • Troubleshooting Applications
  • Remote Features

Security (4 topics)

  • Security Fundamentals
  • Windows Security Overview
  • Internet Security ,Malware
  • Data Security

Safety and Environmental Issues (4 topics)

  • Health and Safety
  • Static Electricity and ESD
  • Materials Handling ,Storage of Components for Future Use
  • Disposal of Consumables and Computer Equipment

Professionalism and Communication (6 topics)

  • Customer Service Skills
  • Basic Troubleshooting Approach
  • Giving Feedback
  • Communication with a Customer
  • Professionalism
  • Handling Customer Complaints

Printers and Scanners (5 topics)

  • The Print Process
  • Installing and Configuring a Printer
  • Operating and Troubleshooting Printers
  • Scanners
  • Installing and Using a Scanner

Network Concepts (7 topics)

  • What is a Network?
  • Network Components
  • Network Topologies
  • The OSI Model
  • IEEE 802 Standards
  • Network Devices
  • Network Transport Protocols

Implementing a LAN (4 topics)

  • Server and Peer-to-Peer Networks
  • Network Components
  • Implementing a LAN
  • Network Troubleshooting Basics

WAN and Internet Connectivity (4 topics)

  • Wide Area Networks and the Internet
  • Accessing the Internet
  • Cellular Devices
  • Voice-over-IP

PC Support Industry (5 topics)

  • IT Technicians
  • Remote Support
  • Depot Technicians
  • Problem Management
  • Quality Assurance

Using the Command Prompt (3 topics)

  • Command Prompt and Text Editors
  • Navigating Directories at the Command Prompt
  • File Management using a Command Prompt

System Management Tools (5 topics)

  • Options for Deploying Windows
  • Microsoft Management Console
  • Windows Optimisation Tools
  • Remote Utilities
  • Windows Registry

System Recovery (4 topics)

  • Windows Troubleshooting
  • System Restore
  • Emergency Repair
  • Data Backup

Connectivity and Client Options (4 topics)

  • TCP/IP
  • Configuring Network Properties
  • Configuring Wireless Connections
  • Configuring Client Options

Sharing Resources (7 topics)

  • Local and Domain User Accounts
  • Creating User Accounts
  • Planning and Implementing Groups
  • Setting Share Permissions
  • NTFS Folder and File Permissions
  • Encrypting Files and Folders
  • Auditing

Internet Standards and Applications (13 topics)

  • Overview of the Internet
  • Development of the Internet
  • Internet Services
  • The World Wide Web
  • Electronic Mail (Email)
  • Newsgroups (Usenet)
  • File Transfer Protocol (FTP)
  • Telnet
  • Instant Messaging
  • Virtual Private Networks
  • Domain Names
  • Uniform Resource Indicator
  • Internet Email Addresses

Configuring Internet Access (2 topics)

  • Accessing the Internet
  • Web Browser Security

Network Maintenance and Troubleshooting (2 topics)

  • Troubleshooting Networks
  • Testing TCP/IP

PC Maintenance (7 topics)

  • Electrical Circuits
  • Maintenance Toolkit
  • Hazards
  • Preventative Maintenance
  • Maintaining Display Devices
  • Maintaining Disk and Tape Drives
  • Cleaning Inside the Case ,Power Problems

Installing and Removing Hardware (5 topics)

  • Disassembling a PC
  • Removing Peripheral Devices
  • Removing Storage Devices
  • Reassembling the PC
  • Adding and Removing Notebook Devices

BIOS, CMOS, and System Resources (3 topics)

  • BIOS and CMOS ,BIOS/CMOS Setup Programs
  • System Resources
  • Plug-and-Play

Troubleshooting and Optimisation (3 topics)

  • Diagnostic Hardware and Software
  • Troubleshooting
  • Upgrading and Optimising Hardware

Maintaining Printers and Scanners (8 topics)

  • Dot Matrix Printers
  • Inkjet Printers
  • Laser Printers
  • Other Printer Types
  • Scanners
  • Installing, Maintaining and Upgrading Printers and Scanners
  • Printer Troubleshooting
  • Configuring and Troubleshooting Scanners

Prerequisites

Students should have successfully completed PC Fundamentals or have basic experience of using a PC, Windows and browsing the Web. The following key skills are recommended: - Use a keyboard and mouse. - Recognise the main components of a PC (such as case, monitor, mouse, and keyboard) and different data media such as floppy disks or CD-ROMs. - Start the computer and navigate the Desktop. - Use Windows Explorer to create directories and subdirectories; and move, copy, or rename files and directories. - Use Internet Explorer to view websites.

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