CSE: Cisco Sales Essentials

2 Day Course
Hands On
Official Curriculum
Code CSE

Book Now - 1 Delivery Method Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


This two-day instructor led course provides both Cisco and partner account managers who are new to Cisco with a conceptual understanding of Cisco products and solutions and a conceptual understanding of how to sell those products and solutions. This course is also for Account Managers that need to re-certify as a CSE.


Recognise the following Cisco Solutions:

- Campus LAN
- Wireless
- Optical Networking
- IP Telephony/IP Contact Center
- Storage Networking
- Content Storage
- Video
- High Speed Access (Global DSl and Cable)
- Security/VPN
- Network Management
- Service and Support

For each Cisco Solution category listed, account managers will be able to:

- Recognize the main business operational needs which require the solution
- Recognize the general IT solution for the operational needs
- Recognize the Cisco product families and series that make up the Cisco IT solution
- Explain the benefits of the Cisco solution
- Identify probing questions and other strategies which help identify a company's operational needs in order to position the optimal Cisco solution
- Recognize importance of complete sale
- Recognize how Cisco solutions can combine to meet customer needs
- Identify Cisco tools and resources available to help account managers succeed

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.


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Why Cisco? (2 topics)

  • Cisco Background Information
  • Cisco Products and Solutions

Campus LAN (3 topics)

  • What is a Campus LAN?
  • Cisco Campus LAN Solutions
  • Campus LAN Opportunities

Wireless LAN (5 topics)

  • What is a wireless LAN?
  • Cisco wireless LAN solutions
  • Wireless LAN Opportunities
  • Wireless LAN Conclusion

WAN (3 topics)

  • What is a WAN?
  • Cisco WAN Solutions
  • WAN Opportunities

IP Telephony (4 topics)

  • What is IP Telephony?
  • Cisco IP Telephony Solutions
  • IP Telephony Opportunities
  • IP Telephony conclusion

Security and VPN (5 topics)

  • What is Network Security?
  • Cisco Security Strategy
  • Cisco Network Security Solutions
  • Network Security Opportunities
  • Network Security Conclusion

Network Management (4 topics)

  • What Is Network Management?
  • Cisco Network Management Solutions
  • Network Management Opportunities
  • Network Management Conclusion

Service and Support (4 topics)

  • What is Service and Support?
  • Cisco Service and Support Solutions
  • Service and Support Opportunities
  • Service and Support Conclusion

Optical Networking (2 topics)

  • What is Optical Networking?
  • Cisco Optical Networking Solutions

Storage Networking (2 topics)

  • What Is Storage Networking?
  • Cisco Storage Networking Solutions

Content Networking (2 topics)

  • What Is Content Networking?
  • Cisco Content Networking Solutions

Video (2 topics)

  • What Is Video?
  • Cisco Video Solutions

High-Speed Access (3 topics)

  • What Is High-Speed Access?
  • Cisco High-Speed Access Solutions
  • High-Speed Access Conclusion


This course is intended for newly hired Cisco Account Managers as well as newly hired Channel Partners/Resellers Account Managers. Also AMs that are due for re-certification.

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