Process Redesign

Are you a member of a process redesign team and want to learn from experts how to go about understanding and improving your business processes?
Do you understand the major approaches to process modelling so you can select the most appropriate technique for your circumstances?
Can you facilitate a group to produce a model of a business process that clearly shows where the bottlenecks are and makes clear the plan?
Do you want to know how to add meaningful metrics to a process model?
Are you confident that you can identify the core causes of process problems?
Would you find it helpful to see successful and repeatable methods of moving from an understanding of the AS-IS process to a range of TO-BE options?
Do you know how to select between alternative improvement options?

All organisations need to drive processes that exceed expectations and delight customers. This highly interactive and in-depth course gives you the tools and knowledge to make that a reality. We work through a series of structured exercises supported by a detailed case study.

This course provides you with the skills necessary to select and apply appropriate methodologies, tools and techniques for specifying, evaluating, modelling, measuring, cost justifying and redesigning cross functional business processes. This in-depth training introduces the terminology involved, describes the main stages of a process transformation initiative and provides an understanding of the organisational and human dimensions of process redesign.

Often the first and biggest step towards process improvement is to document how current process should operate in order to ensure that all involved understand both how they can individually contribute to success and how their potential non-compliance can have adverse consequences. Having a set of clear, but simply understood, process models is an ideal starting point for establishing a consensus of how we do things and how we could aspire to do things even better.