Assert Yourself and Build Confidence

2 Day Course

Book Now - 1 Delivery Method Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


Do you need to improve your effectiveness when negotiating and working with others?
Do you want to benefit from being able to communicate your needs honestly, openly and directly?
Do you want to achieve real results, that benefit both you and the other party?

While behaving assertively may not always ensure that you get the results you want – the politest of requests may be declined by some people – when you communicate your needs effectively, you will give both yourself and the other party the opportunity to achieve the results you both desire. This will help you whether you are returning goods to a supplier, negotiating a deal with a customer, or simply having a discussion in a meeting.

This course will provide you with a greater understanding of assertive behaviour, and how to encourage enhanced performance in the workplace by building self-confidence and developing appropriate skills and techniques. You’ll benefit from this course if you want to improve your overall effectiveness by behaving in a more confident manner, and if you have concerns about behaving appropriately when pressed by others.


Once you have completed this course you will be able to:

  • Build confidence and self belief
  • Explore the differences between submissive, aggressive and assertive behaviour
  • Explain the importance of asserting your rights without infringing upon those of others
  • Recognise how to be assertive in groups
  • Utilise the different styles of assertion and their uses
  • Ensure your message is clear and understood by other people
  • Master questioning skills and get answers, not conflict
  • Practise making requests and saying ‘no’ without feeling guilty
  • Create a personal action plan to enable you to put what you have learned into action when you get back


Hide all

Introduction & Welcome (2 topics)

  • You will meet like-minded people and share your reasons for wanting to be on the course.
  • An experienced, friendly trainer will help you visualise where you want this course to take you.

What is Confidence? (1 topic)

  • During this section we define assertive, aggressive, passive and passive-aggressive and how each style is perceived and recognised by others and the effect this has on how they treat you, including some discussion on people's filters.

Confidence & Belief (1 topic)

  • Defining what it is that you want from your communication will have a huge impact on how successful it is. One of the most critical aspects of feeling confident is often based in what you believe about yourself, others and the world in general. Some people may consider that our beliefs are static, however the truth is for more fluid. Not only do our beliefs change over time, but often we have to actively maintain beliefs to sustain them.

Building Internal Confidence (2 topics)

  • You need to be able to rely completely on your own ability to bounce back and motivate yourself. Without a solid base of confidence and self-esteem it is easy to get frustrated by others lack of support or de-motivated by their comments.
  • To a greater or lesser extent we all talk to ourselves. It might be that little warning voice just before you do something dangerous, or a loud, shouting voice telling you to get out of the chair and get on with something. Whichever form it takes it's there for all of us. The first step in utilising our internal dialogue to feel more confident is to become more consciously aware of what we're saying.

Making Mistakes (1 topic)

  • For many people one of the things which limits their confidence is fear of failure. This fear can paralyze us, and stop us from doing anything new or outside of our Comfort Zone.

Handle Praise and Criticism Positively (2 topics)

  • We look at past instances of feedback you have received and pinpoint what feels uncomfortable and how you could handle it differently. We will examine underlying messages, whether they exist and if that matters. We will also look at how to give constructive feedback, saying why, rather than just saying nice or critical things.
  • You role play praise and criticism scenarios until you feel comfortable, both giving and receiving praise and criticism.

How Do You Assert Yourself? (2 topics)

  • During this section we define assertive, aggressive, passive and passive-aggressive and how each style is perceived and recognised by others and the effect this has on how they treat you, including some discussion on people's filters.
  • You will fill out a self assessment to look at the way you assert yourself. You will look at a number of scenarios to practice feeling comfortable with assertion.

Personal Rights (1 topic)

  • Our rights always need to be balanced by our responsibilities towards others - and an important part of this is to recognise and accept that others have the same personal rights that we do.

Making & Refusing Requests (1 topic)

  • One of the first steps in asserting yourself and getting what you want is learning to ask for what you want; and not only ask for what you want, but do so in a way that will lead to you getting it. We look at the six levels of assertion and you practice using them until they feel comfortable.

Assertiveness in Groups (1 topic)

  • Groups can at times be the most difficult situations to assert ourselves in. Many people feel less confident in a group and are often means of how much they might communicate that lack of confidence.

Difficult People (2 topics)

  • This session explores why certain people appear to be difficult or why giving certain messages is harder for you than for others in the group. We look at turning the problem around and tackling it from a different angle to solve it. We will also look at why conflict happens: both personality disputes and issue based disputes and how to handle them.
  • You devise tricky situations and the group resolves them using all the information learned so far on the course.

Action Plan (1 topic)

  • You reassess your feelings of confidence and assertion, as well as writing an inspiring top 3 tips from the course.


None. The course is suitable for anyone who feels pressure when dealing with other people: particularly those who feel submissive or aggressive when put in this situation. Also, those wishing to build confidence in what they do so that they feel as though they are speaking to others as equals, regardless of their position.

Course PDF


Share this Course


Recommend this Course