M5051: Monitoring and Troubleshooting Microsoft Exchange Server 2007

2 Day Course
Hands On
Official Microsoft Curriculum
Code M5051

This course has been retired. Please view currently available Microsoft Exchange Server Training Courses.


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Introduction to Exchange Server Monitoring and Troubleshooting (3 topics)

  • Introduction to Microsoft Operations Manager
  • Introduction to Troubleshooting Exchange Server 2007
  • Using MOM to Monitor Exchange Servers

Monitoring and Troubleshooting Client Performance and Connectivity (3 topics)

  • Tools for Monitoring Client Performance and Connectivity
  • Process for Troubleshooting MAPI Clients
  • Process for Troubleshooting Client Access Server Clients

Troubleshooting Access to Resources and Messages (3 topics)

  • How Public Folder Access Works
  • How Calendaring Works
  • Process for Troubleshooting Client Access Server Issues

Monitoring and Troubleshooting Mail Flow (3 topics)

  • Tools for Monitoring Mail Flow
  • Process for Troubleshooting Internal Mail Flow
  • Process for Troubleshooting External Mail Flow

Monitoring and Troubleshooting Mailbox Servers (3 topics)

  • Tools for Monitoring Mailbox Servers
  • Process for Troubleshooting Mailbox Servers
  • Guidelines for Troubleshooting Mailbox Server Performance

Monitoring and Troubleshooting External and Additional Services (3 topics)

  • External and Additional Services Required by Exchange Server 2007
  • External Services Required for Unified Messaging in Exchange Server 2007
  • Tools for Monitoring External Services

Identifying Trends in a Messaging System (2 topics)

  • Tools for Identifying Trends in a Messaging System
  • Information Required to Identify and Resolve Trends


This workshop requires that students meet the following prerequisites:

  • Fundamental knowledge of network technologies including DNS and firewall technologies.
  • Experience administering Exchange Server 2007.
  • Experience with the Windows Server 2003 operating system.
  • Experience with Active Directory directory service in Windows Server 2003.
  • Experience with managing backup and restore on Windows Servers.
  • Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator.
  • Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup.

Course PDF