Citrix Presentation Server 4 Support

3 Day Course
Code CTX1258

This course has been retired in favour of the XenApp (Presentation Server 4.5) Support course.


Upon successful completion of this course, learners are able to perform the following (8 topics)

  • Determine when and how to use monitoring tools to administer network environments running Presentation Server software
  • Configure Resource Manager and the Resource Manager Web Console to record historical data and create reports
  • Monitor and troubleshoot connectivity to the data store
  • Monitor and troubleshoot the Citrix IMA Service and the ICA communication channel
  • Monitor, optimize and troubleshoot client performance and slow logons
  • Monitor, optimize and troubleshoot published applications
  • Monitor, optimize and troubleshoot printing and printing policies
  • Monitor, optimize and troubleshoot Web Interface and Secure Gateway


The following are preparatory recommendations for this course: • Working knowledge of Microsoft Windows Server 2003 with Terminal Services • Working knowledge of the architecture and administrative tasks associated with Citrix Presentation Server 4.0 • CTX-1455AW Citrix Access Suite 4.0: Common Management Platform Administration • CTX-1255AW Citrix Presentation Server 4.0: Architectural Overview • CTX-1256BI Citrix Presentation Server 4.0: Administration