Introduction to VoIP

1 Day Course
Code PDN020

Book Now - 2 Delivery Methods Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


This course has been designed to provide non-technical delegates with knowledge of the fundamental principles of Voice over Internet Protocol. IEEE standard H.323 and the Open Standard Session Initiation Protocol (SIP) are described and compared. The business benefits of VoIP are also described.


At the end of this class, participants will be able to:

  • Understand the reasons for the development of voice over data networks
  • Have an appreciation of factors affecting voice quality
  • Understand the IETF protocols developed to allow real-time media of data networks
  • Determine the function of the real-time protocols and how they fit into the existing network models
  • Understand the elements and function of the ITU-T H.323 umbrella protocol
  • Understand the basic functions of the IETF Session Initiation Protocol and compare it's operation to that of H.323
  • Understand the importance of Quality of Service (QoS) in Data Networks deploying VoIP
  • List the benefits associated with VoIP deployment


Delegates will examine: (7 topics)

  • Introduction to Voice over Internet Protocol.
  • Voice Quality Issues.
  • Protocols.
  • H.323 and Network Elements.
  • SIP - Session Initiation Protocol.
  • QoS - Quality of Service.
  • VoIP Benefits.


There are no prerequisites, however an understanding of basic networking is advantageous.

Scheduled Dates

Please select from the dates below to make an enquiry or booking.


Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.

Code Location Duration Price Sep Oct Nov Dec Jan Feb
Virtual Classroom (Bangalore)
1 Day $1,365
Virtual Classroom (Bangalore)
1 Day $1,365
Virtual Classroom (Dubai)
1 Day $1,365
Virtual Classroom (London)
1 Day $1,365
Virtual Classroom (London)
1 Day $1,365
Virtual Classroom (Reston, VA)
1 Day $1,365
Virtual Classroom (Reston, VA)
1 Day $1,365
Virtual Classroom (Singapore)
1 Day $1,365
Virtual Classroom (Singapore)
1 Day $1,365

What Our Customers Say

The training was delivered with a high level of expertise and excellence. Instructor was highly knowledgeable.”

Technical Trainer, Aviat Networks

Overall the course was really good, the trainer really understood the material and was very approachable.”

Customer Training Manager, Aviat Networks

Excellent course, informative and well-paced.”

CSE, Cisco

Course was very well outlined. Topics were great and bridged many gaps.”

System Engineer, Cable & Wireless

An excellent intro to video encoding & MPEG transport streams - I would definitely recommend it.”

Broadcast Engineer, Cisco

Definitely an excellent intro. Left me interested in learning more.”

Broadcast Engineer, Eircom

Excellent training course with real examples and practical classroom demonstrations.”

Transport Designer, Orange

Instructor knowledge and experience was excellent.”

Solutions Engineer, Akamai

Excellent course, very clear and well organised. Course content delivery was very good.”

Assistant Engineer, Dhiraagu

Very informative and appropriate.”

Network Support Technician, BT

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