ITIL 4 Managing Professional Transition Module

5 Day Course
Hands On
Official ITIL Curriculum
Code ITIL4MPT

Book Now - 3 Delivery Methods Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online

Overview

This course is targeted at ITSM leaders, and practitioners who already hold the ITIL v3 Expert qualification (or have 17 points under the ITIL v3 scheme) and gives them a direct path to transition to the new ITIL 4 Managing Professional (MP) designation. The course is designed to give a deep understanding of the key concepts of the ITIL 4 framework to enable successful management of modern IT-enabled services. It is also designed to prepare delegates for the ITIL 4 Managing Professional Transition module examination which leads to the award of the ITIL 4 Managing Professional status.

Examination:

The exam, which is sat on the last day of the course, is a ‘closed book’ examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass.

Objectives

  • Key IT service management concepts
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
  • Know how to create, deliver and support services
  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
  • Understand the digital product lifecycle in terms of value streams, goals and practices
  • Know how to drive customer value (the customer journey)
  • Know how to drive user value (the service user journey)
  • Understand the scope and activities relevant to Direct and plan
  • Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Preparation to sit the ITIL 4 Managing Professional Transition examination

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.

Modules

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ITIL 4 Specialist - High Velocity IT Module (3 topics)

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL 'operating model'
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT

ITIL 4 Specialist - Drive Stakeholder Value Module (6 topics)

  • Understand how customer journeys are designed
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realise and validate service value

ITIL 4 Strategist - Direct, Plan and Improve Module (3 topics)

  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of Organizational Change Management to direct, plan and improve

Prerequisites

You must already have either an ITIL v3 Expert certificate obtained by passing the MALC exam, ITIL v2-v3 Bridging exam, or have achieved a minimum of 17 credits in the ITIL v3 qualification scheme.

An ITIL v2 Managers certification plus CSI or Strategy making you eligible to take the MALC exam is not sufficient – the credits need to have been gained through the v3 qualification route.

Scheduled Dates

Please select from the dates below to make an enquiry or booking.

Pricing

Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.

Code Location Duration Price Oct Nov Dec Jan Feb Mar
ITIL4MPT
Virtual Classroom (Attend From Anywhere)
5 Days $3,260
12-16
ITIL4MPT 5 Days $3,260
ITIL4MPT
Bristol (Castlemead)
5 Days $3,260
19-23
ITIL4MPT 5 Days $3,260
ITIL4MPT 5 Days $3,260
ITIL4MPT
Leeds (City Exchange)
5 Days $3,260
ITIL4MP
London - Old Broad Street
5 Days $2,575
ITIL4MPT 5 Days $3,260
12-16
ITIL4MPT
Manchester (Oxford St)
5 Days $3,260
12-16
ITIL4MPT 5 Days $3,260
ITIL4MPT
Virtual Classroom (Virtual On-Line)
5 Days $3,260
05-09 19-23 26-30
ITIL4MP
Zoom Virtual Centre
5 Days $2,575

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