BCS EXIN Foundation Certificate in SIAM®
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Classroom Virtual Classroom Private Group - Virtual Self-Paced OnlineOverview
Service Integration and Management (SIAM®) is a management framework used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation. This three-day course, designed by QA's industry leading service management experts, is fully accredited by BCS EXIN and provides you with an initial foundation level introduction to SIAM® terminology and core principles.
Objectives
Candidates will be able to demonstrate knowledge of the fundamental concepts of Service Integration and an understanding of bringing together multiple service providers to strive for a common goal, in order to support the client organisations’ agreed objectives for service delivery.
Specific Learning Objectives of the SIAM® Foundation Certificate address the following areas:
1 - Introduction to Service Integration and Management (SIAM®)
2 - SIAM® implementation roadmap
3 - SIAM® and its relation to other management practices
4 - SIAM® roles and responsibilities
5 - SIAM® practices
6 - Processes to support SIAM®
7 - SIAM® challenges and risks
Additional Information
Certification/Exam
There is a 60 minute, 40 question, multiple choice, closed book exam associated with this qualification to be taken on the afternoon of day 3 of the course. The pass mark for this exam is 65% (26 out of 40).
SIAM® is a registered trademark of EXIN (reg. nr. 723940)
Training Partners
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.
Modules
Prerequisites
There are no specific pre-requisites for entry to this course and exam. However it is strongly recommended that candidates have good knowledge of IT Service Management terminology, for instance through a recognized IT Service Management framework.
Scheduled Dates
Please select from the dates below to make an enquiry or booking.
Pricing
Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.