UX Research and Testing

3 Day Course
Hands On

This course has been retired. Please view currently available Web Skills Training Courses.


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Module 1 – Why Research? (3 topics)

  • The benefits of research
  • When to research
  • Understanding Usability

Module 2 – Planning Research (3 topics)

  • Ethical and legal considerations
  • Choosing what to measure
  • Creating a UX testing culture

Module 3 – Setting up Research Facilities (4 topics)

  • Permeant vs. Portable Testing
  • Testing on a budget
  • Testing rooms
  • Field Testing

Module 4- The UX Testing Team (4 topics)

  • Facilitators
  • Observers
  • Participants
  • Stakeholders

Module 5 – Creating a Test Plan (6 topics)

  • Why plan?
  • Steps to a good plan
  • Ensuring you are choosing the right research method
  • Collecting the right data
  • Sample sizes
  • Qualitative vs Quantitative

Module 6 – Research Methods (11 topics)

  • Diary Studies
  • Interviewing
  • Surveys
  • Card Sorting
  • Tree Tests
  • Focus Groups
  • Field Studies
  • A/B Testing
  • Eye Tracking
  • Paper Based Testing
  • Mobile Device Testing

Module 7 – Conducting Tests (4 topics)

  • How to conduct and facilitate tests
  • The difference between field and lab
  • Moderation strategies
  • Recording strategies

Module 8 – Evaluating the Data (4 topics)

  • Understanding what you have learned
  • Interpreting the data
  • Presenting with recommendations or presenting as research
  • Preparing to iterate the testing

Module 9 – Eye tracking Testing Workshop (4 topics)

  • Learn how to use eye trackers
  • Conduct heuristic and think aloud tests
  • Working with heat maps and gaze paths
  • Interpreting the results

Module 10 – Mobile testing (5 topics)

  • The benefit of observed device testing
  • Conducting and setting up multi camera tests
  • Tree testing and journey testing
  • Conducting face studies
  • Analysing the results

Module 11 – Online Testing and Outsourcing (3 topics)

  • When to use online testing
  • Benefits of testing at scale
  • Engaging with UX research organisations effectively.


This course is a practitioner level event and assumes you will have experience equivalent to our User Experience Fundamentals (QAUX) course

Additional Learning

The courses below may help you meet the knowledge level required to take this course.

  • User Experience Fundamentals

    This 4-day course provides the skills required for designing and developing the way in which users will interact with their websites and software applications.

    4 Day Course Hands On Training Course Code QAUX
    Classroom Virtual Classroom Private Group - Virtual Self-Paced Online

Course PDF