Certified Agile Service Manager

2 Day Course
Official Curriculum
Code DOICASM

Book Now - 2 Delivery Methods Available:

Scheduled Virtual Onsite

Overview

A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified Scrum Master (CSM). Working together, Scrum Masters and Agile Service Managers can instill agile thinking into the entire IT organization as the basis of a DevOps culture.

This sixteen (16) hour course provides an introduction to Agile Service Management - the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT's effectiveness and efficiency, and enables IT to continue to deliver value in the face of changing requirements.

COURSE/ STUDENT MATERIALS:

  • Sixteen (16) hours of instructor-led training and exercise facilitation
  • The Agile Service Management Guide and Scrum Guide (pre-class resources)
  • Learner Manual (excellent post-class reference)
  • Participation in unique hands-on exercises designed to apply concepts
  • Sample documents, templates, tools and techniques
  • Access to additional sources of information and communities

CERTIFICATION

Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate's designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner.

ABOUT THE DEVOPS INSTITUTE

The DevOps Institute is the continuous learning community around emerging DevOps practices. Working with recognized thought leaders and strategic examination partner PEOPLECERT, the DevOps Institutes is setting the quality standard for DevOps competency based qualifications. For more information about DOI, visit http://www.devopsinstitute.com.

Target Audience

  • Anyone interested in learning about Agile and Scrum from a products and process perspective
  • Employees and managers responsible for designing, reengineering or improving process
  • Consultants guiding their clients through process improvement initiatives
  • Internal and external suppliers Process stakeholders

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.

Modules

Course Topics (6 topics)

  • What it means to 'be agile'
  • The Agile Manifesto, it's core values and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps Scrum roles, artifacts and events as it applies to both products and processes
  • The two aspects of Agile Service Management:
  • Agile Process Improvement-ensuring processes are lean and deliver 'just enough' control
  • Agile Process Design-applying Agile practices to process design projects

Prerequisites

  • Familiarity with IT service management processes and ITIL® is recommended.

Scheduled Dates

Please select from the dates below to make an enquiry or booking.

Pricing

Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.

Code Location Duration Price Dec Jan Feb Mar Apr May
DOICASM 2 Days $1,128
DOICASM 2 Days $1,128
DOICASM
Manchester (Oxford St)
2 Days $1,128
12-13
DOICASM 2 Days $1,128
12-13

Course PDF

Print

Share this Course

+1
Share

Recommend this Course

Sections