Citrix Virtual Apps and Desktops 7.1x Help Desk Support
Book Now - 2 Delivery Methods Available:Scheduled Virtual Onsite
The Citrix XenApp and XenDesktop Helpdesk Support course provides Helpdesk representatives with the skills required to effectively troubleshoot and resolve end user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop environment.
Upon successful completion of this course, learners are able to:
- Complete helpdesk tickets thoroughly with the appropriate documentation.
- Troubleshoot and resolve XenApp and XenDesktop issues within their scope in a timely manner.
- Escalate issues that are out of scope to the appropriate team/individual.
- Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.
This course is intended for helpdesk representatives that support XenApp and XenDesktop 7.x users.
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.
Supporting XenApp and XenDesktop as a Helpdesk Representative (3 topics)
- XenApp and XenDesktop Architecture
- XenApp and XenDesktop Infrastructure
- Helpdesk Overview
Configuring Citrix Receiver and Using Citrix StoreFront (4 topics)
- Authenticating to a XenApp or XenDesktop Environment
- Understanding Citrix Receiver
- Navigating Receiver
- Troubleshooting Receiver Issues
Researching Issues with Citrix Studio (6 topics)
- Delegated Administration
- Working with Machine Catalogs
- Working with Delivery Groups
- Understanding Citrix Policies
- Understanding End-User Profiles
- Troubleshooting Policies
Printing in a XenApp and XenDesktop Environment (5 topics)
- Printing Concepts
- Default Printing Behavior
- Provisioning Printers
- Citrix Universal Print Server and Printer Driver
- Troubleshooting End-User Printing Issues
Resolving Issues Using Citrix Director (5 topics)
- Citrix Director
- Interacting with an End User
- Resolving Issues for the End User
- Monitoring with the Director Dashboard
- Troubleshooting Director Issues
Before taking this course, Citrix recommends that students have:
- An understanding of server, desktop and application virtualization concepts.
Please select from the dates below to make an enquiry or booking.
Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.