M40409: Deploying Voice Workloads for Skype for Business Online and Server 2015

5 Day Course
Hands On
Official Microsoft Curriculum
Code M40409

This course has been retired. Please view currently available Microsoft Skype Server Training Courses.


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Introduction to Voice Workloads (6 topics)

  • Voice Overview
  • Designing Voice Workloads
  • Skype for Business Ecosystem
  • SIP Basics and Routing
  • Lab: Customizing Your Lab Environment
  • Configuring the On-Premises Organization

Assess Network and Voice Deployment Options (8 topics)

  • Network Planning and Assessment
  • Skype for Business Features and Functionality
  • Plan your Cloud PBX Solution
  • Lab : Configuring Identity Federation with Office 365
  • Adding a Custom Domain and Enabling Directory Synchronization in Office 365
  • Performing Directory Synchronization
  • Installing and Configuring Active Directory Federation Services
  • Enabling Single Sign-On with Office 365

Split Domain Configuration (10 topics)

  • Split Domain Overview
  • Split Domain Requirements
  • Split Domain Deployments
  • User Provisions and Migration
  • Troubleshooting Split Domain Related Issues
  • Lab : Setting up Split Domain with Skype for Business Online
  • Setting up Split Domain with Skype for Business Online
  • Moving Users to Skype for Business Online
  • Verifying the Split Domain Skype for Business User Experience
  • Managing Users in Skype for Business Online

Cloud PBX with PSTN Calling and Conferencing (8 topics)

  • Cloud PBX with PSTN Calling Features
  • PSTN Conferencing and Meeting Features
  • Skype for Business Server 2015 Dial-in Conferencing
  • Lab : Configuring Cloud PBX with PSTN Calling
  • Enabling Users for PSTN Calling in Skype for Business Online
  • Using Online PSTN Calling Features
  • Enabling Users for Cloud PSTN Conferencing
  • Using PSTN Conferencing in Skype for Business Online

Enterprise Voice (On-Premises) (13 topics)

  • Designing Enterprise Voice
  • Configuring Enterprise Voice
  • Voice Routing
  • Assigning Phone Numbers
  • Client Configuration
  • Unified Messaging
  • Lab : Configuring Enterprise Voice
  • Build a Regular Expression
  • Configuring Dial Plans
  • Configuring a Voice Policy, PSTN Usage, and Route
  • Assigning User Dial Plans and Policies
  • Test Voice Routing
  • Configure the London Dial Plan

PSTN Connectivity (14 topics)

  • Connecting to the PSTN
  • Connecting to the Existing PBX
  • M:N Interworking Routing
  • Call Routing Reliability
  • Call via Work
  • Shared Line Appearance
  • IP Phones
  • Room Systems
  • Mobile
  • Lab : Configuring Integration with an IP-PBX
  • Configuring Enterprise Voice Settings for London
  • Configuring Inter-Trunk Routing
  • Research Skype for Business Server 2015 Integration Settings
  • Configuring IP-PBX Integration Settings

Cloud PBX with On-Premises PSTN Connectivity using an Existing Deployment (5 topics)

  • Call Flows and Manageability
  • Lab : Call Flows and Manageability
  • Exercise 1: Testing the Current PBX Calling Solution
  • Exercise 2: Enabling Cloud PBX with On-Premises PSTN Connectivity
  • Exercise 3: Testing Cloud PBX with On-Premises PSTN Connectivity

Cloud PBX with On-Premises PSTN Connectivity using Cloud Connector Edition (14 topics)

  • Introduction to Cloud Connector Edition
  • Planning PSTN Connectivity via Cloud Connector Edition
  • Deploying Cloud Connector Edition
  • Lab : Deploying Cloud Connector Edition
  • Configuring the Lab Organization
  • Prepare First Cloud Connector Edition High Availability Appliance
  • Prepare Second Cloud Connector Edition High Availability Appliance
  • Create Base VHDX for Cloud Connector Edition Virtual Machines
  • Deploy First Cloud Connector Edition High Availability Appliance
  • Configure Office 365 Tenant
  • Test Cloud PBX with On-Premises PSTN Connectivity
  • Deploy Second Cloud Connector Edition High Availability Appliance
  • Complete and Testing Cloud Connector Edition High Availability
  • Test Cloud Connector Edition Management Service Auto Recovery

Enhanced Calling Features and Device Requirements (14 topics)

  • Call Park Service
  • Managing Calls to Unassigned Numbers
  • Delegation and Private Lines
  • Response Group Services
  • Location Information Services and E9-1-1
  • Lab : Configuring Response Groups
  • Configuring Agent Groups and Queues
  • Configuring Workflows
  • Verifying the Response Group Service Behavior
  • Lab : Configuring Location Information Services and Managing Devices
  • Creating Emergency Routes and PSTN Usages
  • Configuring Number Manipulation on Trunks for Emergency Numbers
  • Defining LIS Locations
  • Experiencing LIS Features

Network Requirements (14 topics)

  • Media Stacks
  • Traffic Modeling
  • Quality of Service
  • Software-Defined Networking
  • Overview of Call Admission Control
  • Implementing Call Admission Control
  • Software-Defined Networking
  • Lab : Managing Voice Quality
  • Entering information into the Skype for Business Bandwidth Calculator
  • Reviewing Calculated Results
  • Configuring Quality of Service
  • Verifying the Quality of Service Application
  • Configuring Call Admission Control to Manage Bandwidth
  • Analyzing DSCP Values and Port Ranges for Prioritizing Network Traffic (Bonus Exercise)

Monitoring and Maintaining Voice Quality (11 topics)

  • Call Quality Methodology
  • Call Quality Dashboard
  • Monitoring Tools
  • Usage Reports and Monitoring
  • Lab : Deploying Call Quality Dashboard, Analyzing Reports, and Capturing KHI
  • Installing the Skype Call Quality Dashboard
  • Using the Skype Call Quality Dashboard
  • Analyze Peer-to-Peer Session Detail Reports
  • Troubleshoot Media Quality Reports
  • Monitoring Synthetic Transactions
  • Monitoring Server Health

Voice Troubleshooting (10 topics)

  • Troubleshooting Call Quality
  • Troubleshooting Scenarios
  • Troubleshooting Skype for Business Online Voice
  • Troubleshooting IP Phones
  • Lab : Troubleshoot Dial Plans, Routing, and Trunks
  • Reviewing the Centralized Logging Service Components
  • Using the CLS Logger Tool
  • Tracing Fundamentals
  • Identifying Dial Plan Misconfiguration
  • Troubleshooting Voice Routing Issues


  • Experience with Skype for Business Server 2015 or Lync Server 2013 technologies and familiarity with supported migration scenarios.
  • Proficiency in planning and deploying Skype for Business Server 2015 and Skype for Business Online solutions for end users, endpoint devices, telephony, audio/video and web conferences, security, high availability, and disaster recovery.
  • Ability to monitor and troubleshoot Skype for Business Server 2015 at a basic level using Microsoft monitoring and troubleshooting tools (Snooper, centralized logging service (CLS), Key Health Indicators (KHI)).
  • Proficiency with Active Directory Domain Services, data networks, Azure Active Directory Domain Services, directory synchronization, and telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures.
  • Familiarity with the requirements and process for integrating Skype for Business Server 2015 with Microsoft Exchange Server and Office 365.
  • Knowledge of the following technologies: Windows, Windows Server and Hyper-V, QoS, TCP/IP, network load balancing, PowerShell, understanding of Session Initiation Protocol (SIP) (basic telephony concepts including SIP trunking, gateway, and Session Border Controller (SBC) interconnects, and common private branch exchange (PBX) deployment architectures.

Relevant Certifications

  • The Microsoft Certified Solutions Expert (MCSE): Productivity certification.

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