M10997: Office 365 Administration and Troubleshooting

3 Day Course
Hands On
Official Microsoft Curriculum
Code M10997

Book Now - 1 Delivery Method Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


This is a three-day Instructor Led Training (ILT) course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365.


  • Describe Office 365 services.
  • Administer Office 365 by using graphical user interface (GUI) and Windows PowerShell.
  • Administer and troubleshoot directory synchronization and directory objects.
  • Administer and troubleshoot Skype for Business.
  • Administer and troubleshoot SharePoint Online.
  • Administer and troubleshoot Office 365 ProPlus.
  • Administer and troubleshoot compliance and security in Office 365.

Target Audience

This course is intended for both novice and experienced programmers who have a minimum of three months programming experience and have basic Windows navigation skills.

This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields—typically in the areas of system administration, network administration, and messaging.

Additional Information

Please note: Due to the significant level of cross-over of subject matter this course is not suitable for delegates who have already attended the M20347 'Enabling and Managing Office 365' course.

This is an extremely high paced course aimed at delegates who want an initial exposure to Office365 concepts and technologies. Due to the breadth of subject matter covered in the three days there is potentially limited opportunity for practical exercises during the 3 days but lab access is provided free of charge for 30 days in order for students to complete labs post course.

Delegates who are completely new to Office365 or who are not comfortable with an extremely high paced delivery should instead consider M20347 “Enabling and Managing Office 365” which covers most of the same topics at a less demanding intensity and more detail and opportunity to complete the labs within the class.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.


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Office 365 services overview (8 topics)

  • Overview of Office 365 services
  • Office 365 licensing overview
  • Office 365 tenant configuration
  • Office 365 clients
  • Lab : Office 365 services overview
  • Setting up Office 365 lab environment
  • Office 365 Domain Name System (DNS) management
  • Office 365 service configuration

Office 365 administration, tools, and techniques (9 topics)

  • Managing Office 365 with administrative portals
  • Managing Office 365 with Windows PowerShell
  • Managing administrative access in Office 365
  • Troubleshooting administration in Office 365
  • Lab : Administering Office 365
  • Using administrative portals
  • Administering Office 365 with Windows PowerShell
  • Configuring delegated administrators
  • Troubleshooting administrative access in Office 365

Administering and troubleshooting directory synchronization and directory objects (9 topics)

  • Directory synchronization and federation overview
  • Azure AD Connect management
  • Managing users and groups objects in Office 365
  • Troubleshooting objects and directory synchronization in Office 365
  • Lab : Administering directory synchronization, users, and groups in Office 365
  • Configuring Azure AD Connect
  • Managing Office 365 users and groups by using the Office 365 admin center
  • Managing Office 365 password policies
  • Troubleshooting users and directory synchronization

Administering and troubleshooting Microsoft Exchange Online (9 topics)

  • Overview of Exchange Online management
  • Administering Exchange Online recipients
  • Administering client access policies in Exchange Online
  • Troubleshooting Exchange Online
  • Lab : Administering and troubleshooting Exchange Online
  • Configuring and administering Exchange Online recipients
  • Configuring delegated administration
  • Configuring client access policies
  • Troubleshoot Exchange Online

Administering and troubleshooting Skype for Business (7 topics)

  • Skype for Business management overview
  • Administering users and connectivity in Skype for Business
  • Troubleshooting Skype for Business
  • Lab : Administering Skype for Business Online
  • Configuring Skype for Business Online organization settings
  • Configuring Skype for Business Online user settings
  • Troubleshooting Skype for Business Online

Administering and troubleshooting SharePoint Online (11 topics)

  • SharePoint Online management overview
  • Administering SharePoint Online site collections
  • Administering external users in SharePoint Online
  • Configuring OneDrive for Business
  • Troubleshooting SharePoint Online
  • Lab : Configuring and administering SharePoint Online
  • Configuring SharePoint Online settings
  • Creating and configuring a SharePoint site collection
  • Configuring and verifying external user sharing
  • Configuring OneDrive for Business
  • Troubleshooting SharePoint Online

Planning and deploying Office 365 ProPlus (8 topics)

  • Overview of Office 365 ProPlus
  • Managing user-driven Office 365 ProPlus deployments
  • Troubleshooting Office 365 ProPlus deployments
  • Lab : Managing Office 365 ProPlus installations
  • Preparing Office 365 ProPlus installations
  • Managing user-driven Office 365 ProPlus installations
  • Managing centralized Office 365 ProPlus installations
  • Troubleshooting Office 365 ProPlus deployments

Administering and troubleshooting compliance and security in Office 365 (10 topics)

  • Overview of compliance features in Office 365
  • Administering Azure Rights Management in Office 365
  • Administering compliance features in Office 365
  • Configuring and administering email security in Office 365
  • Troubleshooting Office 365 compliance and protection
  • Lab : Configuring and troubleshooting compliance and security
  • Configuring Rights Management in Office 365
  • Configuring compliance features
  • Configuring email protection
  • Troubleshooting security and compliance


Before attending this course, students must have:

  • A minimum of two years of experience administering the Windows Server operating system, including Windows Server 2012 or newer.
  • A minimum of one year of experience working with Active Directory Domain Services (AD DS).
  • A minimum of one year of experience working with name resolution, including DNS.
  • Experience working with certificates, including public key infrastructure (PKI) certificates.
  • Experience working with Windows PowerShell.
  • Experience working with Exchange Server 2013 or newer, Lync 2013 Server or Skype for Business 2015 Server, and SharePoint Server 2013 or newer is beneficial but not required.

An understanding of the following concepts as they relate to Office 365:

  • Understanding of Microsoft cloud services.
  • Understanding of the Office 365 platform.

Scheduled Dates

Please select from the dates below to make an enquiry or booking.


Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.

Code Location Duration Price Sep Oct Nov Dec Jan Feb
Later scheduled dates may be available for this course.

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