AUCCE2: Administering Cisco Unified Contact Center Enterprise Part 2
Book Now - 2 Delivery Methods Available:
Classroom Virtual Classroom Private Group - Virtual Self-Paced OnlineOverview
This is a 5 day instructor-led course for system engineers and customers who will be involved with "Day2" support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support.
Objectives
After attending this course you should be able to:
- Identify the basic components and operations of the Unified CCE solution
- Configure and script a basic UCCE CVP deployment
- Implement business rules as they apply to scripting and routing in Unified CM
- Install a basic CCE VXML Solution
- Install, configure and run a CCE Outbound Option Campaign
- Describe how to support CCE
Target Audience
Individuals involved in the advanced administration and support of a UCCE environment.
Training Partners
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.
Modules
Prerequisites
- Attendance of AUCCE Part 1 or equivalent real world experience is a requirement to attend this course
- Working knowledge of Unified Communications Manager and Voice Gateways would be very helpful
Additional Learning
The courses below may help you meet the knowledge level required to take this course.
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AUCCE1: Administering Cisco Unified Contact Center Enterprise
This 5-day course provides the skills required to configure and administer the Cisco Unified Contact Center Enterprise (CCE) product.
Scheduled Dates
Please select from the dates below to make an enquiry or booking.
Pricing
Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.
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| AUCCE2 | 5 Days | $3,540 |
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| AUCCE2 | 5 Days | $3,540 |
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5 Days | $3,540 |
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