IPTV Billing

2 Day Course
Official Curriculum
Code PWL017

This course has been retired. Please view currently available IPTV Training Courses.


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Introduction (11 topics)

  • What is IPTV?
  • Managed and Unmanaged IPTV
  • Will IPTV succeed and if so, why
  • Drivers for successful IPTV Providers
  • Free to Air
  • Why should users change?
  • Service and Content
  • Simple purchase process
  • Content restriction
  • Providing what customers want
  • Current Service Offerings

Delivery Technologies (6 topics)

  • ADSL and VDSL (Asymmetric and Symmetric Digital Subscriber Lines)
  • Cable TV Systems
  • Satellite Delivery
  • TDD UMTS (The Time Division Duplex version of UMTS)
  • WiMAX - Broadband Wireless Access
  • Mobile TV

Provisioning and Billing (11 topics)

  • Provisioning and Billing
  • An End to 'One Size Fits All' Programming
  • Basic Services
  • Triple (or More) Play
  • Pay per View
  • Premium Channels
  • Subscriptions
  • Open Programming versus Restricted (Walled Garden)
  • Promotional Billing
  • Time of Day Tariffs
  • Provisioning: Single Interface

IPTV Billing Systems (9 topics)

  • Billing Data Flows
  • Data Sources for Billing
  • Mediation
  • Rating
  • Customer Care
  • Revenue Assurance
  • Fraud Management
  • A Possible Architecture
  • Multiple Accounts per Customer

Usage Detail Records (8 topics)

  • Standards Bodies - Many in the Field Today
  • Billing for IP is still Evolving
  • IPDR - IP Detail Record
  • AMA - Automatic Message Accounting
  • EMR - Exchange Message Record
  • Inputs from the Mobile World:
  • TAP - Transferred Account Procedures and
  • CIBER - Cellular Intercarrier Billing Exchange Roamer

Chargeable Items (10 topics)

  • Service Activation Fee
  • Equipment Rental/Purchase/Maintenance
  • Regular Fixed Charges
  • Individual Event Charges
  • Billing by Time and/or Volume
  • Duration Based Usage Charges
  • Volume Based Usage Charges
  • Impact of Quality of Service (QoS)
  • Home and Away Service Provision
  • Charging for Data Storage

Tariffing Items (5 topics)

  • Volume Discounts
  • Loyalty Discounts
  • Introductory Discounts
  • Charging for Non-online Billing (Bill Rendering)
  • Itemised Bills

Commercial Charges (5 topics)

  • Penalties for Late Payment
  • Disconnection and Reconnection Charges/Incentives
  • Adjustments (Credit or Debit)
  • Charge Waivers
  • Refunds

Impact of Advertising (4 topics)

  • Advertising Income
  • Charge per Advert View
  • Customising Advertising to Consumers
  • Interactive Advertising

Challenges and Opportunities (5 topics)

  • Challenges and Opportunities
  • Managing Customer Expectations
  • Service Provisioning
  • Failures
  • A Strategy for Success


Delegates should have attended Introduction to IPTV Broadcasting Systems, or have similar skills and experience.

Additional Learning

The courses below may help you meet the knowledge level required to take this course.

Relevant Certifications

What Our Customers Say

Enjoyable and very worthwhile course”

Principle on Compliance Engineer, Liberty Global

The training was delivered with a high level of expertise and excellence. Instructor was highly knowledgeable.”

Technical Trainer, Aviat Networks

Overall the course was really good, the trainer really understood the material and was very approachable.”

Customer Training Manager, Aviat Networks

Excellent course, informative and well-paced.”

CSE, Cisco

Course was very well outlined. Topics were great and bridged many gaps.”

System Engineer, Cable & Wireless

An excellent intro to video encoding & MPEG transport streams - I would definitely recommend it.”

Broadcast Engineer, Cisco

Definitely an excellent intro. Left me interested in learning more.”

Broadcast Engineer, Eircom

Excellent training course with real examples and practical classroom demonstrations.”

Transport Designer, Orange

Instructor knowledge and experience was excellent.”

Solutions Engineer, Akamai

Excellent course, very clear and well organised. Course content delivery was very good.”

Assistant Engineer, Dhiraagu

Very informative and appropriate.”

Network Support Technician, BT

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