ITIL V2 Practitioner Certificate in Configuration Management

3 Day Course
Official ITIL Curriculum

This course has been retired. Please view currently available ITIL Training Courses.


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Planning (6 topics)

  • Understand the planning activities involved in implementation of Configuration Management and management of the configuration lifecycle
  • Understand the potential costs, benefits and problems associated with the implementation of Configuration Management
  • Develop an outline design of an appropriate CMDB for the management of all IT assets
  • Know the objectives and scope of Configuration Management
  • Develop and implement a Configuration Management plan and policy
  • Demonstrate an awareness of the support tools and techniques for Configuration Management

Management of Configuration Items (CIs) and assets (9 topics)

  • Define and agree which CIs and CI types can be handled through the use of standard definitions and configuration models
  • Define, develop and implement lifecycles for each type of CI, together with individual attribute requirements for CI types
  • Develop and implement appropriate:
  • CI naming standards and conventions
  • CI relationship types
  • configuration baselines and their usage
  • variants and their usage
  • CI assemblies and components
  • Develop, agree and implement appropriate CI breakdown levels within the CMDB

Maintenance of the Configuration Management Database (CMDB) (3 topics)

  • Develop and implement procedures to ensure that the accuracy and integrity of the CMDB data is maintained in conjunction with Change Management
  • Development and implementation of the appropriate housekeeping, security and recovery procedures for the CMDB
  • Development and implementation of the appropriate review and auditing procedures to ensure that the CMDB remains consistent with the Definitive Software Library (DSL), the Definitive Hardware Store (DHS) and the actual infrastrcuture, in conjunction with Release Management

Monitor and Report on Configuration Management (5 topics)

  • Conduct Configuration Management reviews
  • Identify and report on the metrics of the configuration process
  • Understand the significance and implications of the various metrics
  • Understand the need for and methods of auditing process compliance
  • Review Configuration Management processes identifying areas of weakness, instigating resolutions and recommending proactive improvements

Interfaces and Dependencies (4 topics)

  • Identify and understand the interfaces that Configuration Management has with the other Service Management processes and other areas of IT
  • Define and document the dependencies of the other Service Management processes on Configuration Management processes and information
  • Define and document the dependencies of Configuration Management on the other Service Management processes and information
  • Implement procedures that facilitate the interfacing and dependence of Configuration Management with all other Service Management processes


To be entered for the Practitioner's examination leading to the certificate, the candidate must fulfil three requirements: - Attend an accredited training course and complete the in-course assignment - Demonstrate at least one year's experience in the Problem Management process - Hold the Foundation Certificate in IT Service Management Candidates taking the examination immediately following a course will be entered for the examination by the course provider. Those wishing to take the central examination should register direct with the ISEB, from whom the entry form can be obtained.

Prerequisite Certifications

Course PDF