M2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System

2 Day Course
Hands On
Official Microsoft Curriculum
Code M2262

This course has been retired. Please view currently available Microsoft Windows XP Training Courses.


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Introduction to Desktop Application Support (3 topics)

  • Overview of Desktop Application Support
  • Overview of the Windows System Architecture
  • Overview of Application Installation

Introduction to Troubleshooting Applications (4 topics)

  • Troubleshooting MS-DOS-Based and Win16 Applications
  • Troubleshooting Win32 Applications
  • Troubleshooting Application Compatibility Issues
  • Troubleshooting Security Issues Related to Applications

Supporting Microsoft Internet Explorer (6 topics)

  • Configuring General Settings
  • Configuring Security and Privacy Settings
  • Configuring Content Settings
  • Configuring Connectivity Settings
  • Configuring Program and Advanced Settings
  • Customizing Internet Explorer

Supporting Outlook Express (3 topics)

  • Configuring Outlook Express for Email
  • Managing Outlook Express Data
  • Configuring Outlook Express for Newsgroups

Supporting Microsoft Office (5 topics)

  • Introduction to Supporting Microsoft Office
  • Supporting Office Installation
  • Supporting an Upgrade
  • Managing Office Security and Recoverability
  • Managing Office Language Features

Supporting Microsoft Outlook (3 topics)

  • Configuring Outlook
  • Managing Outlook Data
  • Troubleshooting Outlook


Before attending this course, students must have:

  • Attended Course 2261: Supporting Users Running the Microsoft Windows XP Operating System
  • Experience using Microsoft Office as a general user.
  • Experience using a Microsoft Windows operating system such as Microsoft Windows XP.

Course PDF