IPTX: IP Telephony Express

5 Day Course
Hands On
Official Curriculum

This course has been retired. Please view currently available Cisco Other Training Courses.


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Introducing Cisco CallManager Express (4 topics)

  • Overview of Cisco CME/CUE
  • Differences between traditional Telephony and VoIP
  • Challenges and Solutions
  • Cisco CME Voice Packet Handling Methods

Configuring Cisco CallManager Express (7 topics)

  • Features and Functionality
  • Cisco Unity Express Features and Functionality
  • Network Parameters
  • IP Phone Registration
  • Ephone-dn and Ephone
  • CME Files
  • Initial Phone Setup

Configuring Analog Voice Interfaces (7 topics)

  • Analog Voice Interfaces
  • Digital Voice Interfaces
  • Configuring Analog and Digital Voice Intefaces
  • Dial Peers
  • Call Setup and Digit Manipulation
  • Class of Restriction
  • ITU Supplementary Services

Configuring Additional Cisco CME Features (4 topics)

  • GUI Features
  • Phone features
  • TAPI Support for Cisco CME
  • Network Management for Cisco CME

Configuring Cisco Unity Express Automated Attendant and Voice Mail (6 topics)

  • CUE Installation
  • CUE Upgrade
  • Configuring CUE Auto Attendant
  • Configuring Users and Groups
  • Configuring Voice Mail
  • Troubleshooting

Introducing IP Quality of Service (5 topics)

  • QoS
  • Differentiated Services Model
  • IP QoS Mechanisms
  • Introducing Modular QoS CLI
  • Implementing AutoQoS

Designing Cisco CME/CUE Networks (2 topics)

  • Deployment Scenarios and Design Considerations
  • Deploying Voice Mail with Cisco CME


  • CCNA or Equivalent Knowledge
  • Working knowledge of LANs, WANs and IP Switching and Routing
  • Knowledge of traditional PSTN operations and voice fundamentals would be useful
Target Audience:
  • System Engineers of the small to medium sized business that will be supporting, installing or deploying CallManager Express.