Effective Performance Management Systems

2 Day Course
Code PPD061

Book Now - 1 Delivery Method Available:

Scheduled Online Onsite


This course will give a comprehensive introduction to any delegate requiring an understanding of how to effectively manage and control Performance Management Systems, for best results.

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Introductions & Logistics


Factors Affecting Performance (3 topics)

  • Behaviours, The Environment
  • Clarity of Objectives, Knowledge & Skills

From Purpose to Programmes (3 topics)

  • Purpose, Mission, Objectives
  • Goals, Strategy, Programmes

Principles of Performance Measurement (5 topics)

  • Feedback Loops
  • Direct and Proxy Indicators
  • SMART Objectives
  • Inward and Outward Facing Measures

Targets for Measurement & Management (3 topics)

  • Internal
  • External

Managing Quality (3 topics)

  • Quality Control, Assurance & Management
  • Continuous Improvement

Managing Operations (3 topics)

  • Efficiency
  • Effectiveness

Managing Employees (4 topics)

  • Values, Behaviours & Competencies
  • Appraisal Systems
  • Communication & Satisfaction

Managing Finance (4 topics)

  • Cost Centres & Profit Centres
  • Cash and Profit
  • Key Performance Ratios

Managing Suppliers (4 topics)

  • The Relationship
  • Quality, Cost & Time
  • Service Level Agreements

Managing Customers (3 topics)

  • The Relationship
  • Satisfaction Measurement

Managing Competitors (4 topics)

  • Best In Class
  • Benchmarking
  • Competitive Analysis

Review of Course Learnings and Close


There are no prerequisites to this course.

or call:408-759-5074

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