Effective Performance Management Systems

2 Day Course
Code PPD061

Book Now - 1 Delivery Method Available:

Scheduled Online Onsite

Overview

This course will give a comprehensive introduction to any delegate requiring an understanding of how to effectively manage and control Performance Management Systems, for best results.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.

Modules

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Introductions & Logistics

Expectations

Factors Affecting Performance (3 topics)

  • Behaviours, The Environment
  • Clarity of Objectives, Knowledge & Skills

From Purpose to Programmes (3 topics)

  • Purpose, Mission, Objectives
  • Goals, Strategy, Programmes

Principles of Performance Measurement (5 topics)

  • Feedback Loops
  • Direct and Proxy Indicators
  • SMART Objectives
  • Inward and Outward Facing Measures

Targets for Measurement & Management (3 topics)

  • Internal
  • External

Managing Quality (3 topics)

  • Quality Control, Assurance & Management
  • Continuous Improvement

Managing Operations (3 topics)

  • Efficiency
  • Effectiveness

Managing Employees (4 topics)

  • Values, Behaviours & Competencies
  • Appraisal Systems
  • Communication & Satisfaction

Managing Finance (4 topics)

  • Cost Centres & Profit Centres
  • Cash and Profit
  • Key Performance Ratios

Managing Suppliers (4 topics)

  • The Relationship
  • Quality, Cost & Time
  • Service Level Agreements

Managing Customers (3 topics)

  • The Relationship
  • Satisfaction Measurement

Managing Competitors (4 topics)

  • Best In Class
  • Benchmarking
  • Competitive Analysis

Review of Course Learnings and Close

Prerequisites

There are no prerequisites to this course.

or call:408-759-5074

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