Behaviour Versatility

1 Day Course
Code PPD020

Book Now - 1 Delivery Method Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online

Overview

To increase performance we must increase our versatility skills and our ability to target techniques and approaches.

Objectives

Delegates will learn:

  • How to recognise and use behaviour styles to build relationships and improve effectiveness.
  • How to improve interpersonal skills and consolidate previous training.
  • How to cross-matrix Transactional Analysis with Behaviour Analysis for better relationships and the targeting of approaches and techniques.

Modules

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INTRODUCTION, AGENDA, AIMS

BEHAVIOUR VERSATILITY (8 topics)

  • Self discovery questionnaire
  • Understanding different behaviour styles
  • Identifying different behaviour styles
  • Predicting behaviour
  • Recognising behaviour indicators
  • Early indicators - before any meeting
  • Modifying our behaviour to match the other person
  • Exercise, Discussion

A VERSATILE MEETING (7 topics)

  • Modifying the sales process to meet the other person's needs
  • Modifying how we open the meeting
  • Modifying how we obtain information
  • Modifying how we present our solution/ideas
  • Modifying how we seek agreement
  • Modifying how we handle objections
  • Exercise, Role-Play, Discussion

TRANSACTIONAL ANALYSIS (7 topics)

  • Self-Discovery questionnaire
  • Understanding the different ego states present in a conversation
  • Controlling the ego states to ensure a productive outcome
  • Using Transactional Analysis in the sales process
  • Using Transactional Analysis to target techniques
  • Using Transactional Analysis with Behaviour Analysis
  • Exercise, Role-Play, Discussion

SUMMARY, ROUND-TABLE, PERSONAL ACTION PLAN

Prerequisites

None.

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