CVOICE8: Implementing Cisco Voice Communications and QoS v8.0

5 Day Course
Hands On
Official Curriculum

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Scheduled Online Onsite


This course will provide delegates with knowledge of voice gateways, the characteristics of VoIP call legs, dial plans and their implementation, plus the basic implementation of IP phones in a Cisco Unified Communications Manager Express environment, as well as essential information about gatekeepers and Cisco Unified Border Element.Voice-related QoS mechanisms required in a Cisco Unified Communications network are also incorporated into this class.


On completion of this course, you will be able to:

  • Explain what a voice gateway is, how it works, and describe its usage, components, and features
  • Describe the characteristics and configuration elements of VoIP call legs
  • Describe how to implement IP phones using Cisco Unified Communications Manager Express
  • Describe the components of a dial plan and explain how to implement a dial plan on a Cisco Unified voice gateway
  • Explain what gatekeepers and Cisco Unified Border Elements are, how they work, and what features they support
  • Describe why QoS is needed, what functions it performs, and how it can be implemented in a Cisco Unified Communications network.


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Introduction to Voice Gateways (4 topics)

  • Understanding Cisco Unified Communications Networks and the Role of Gateways
  • Examining Gateway Call Routing and Call Legs
  • Configuring Gateway Voice Ports
  • Understanding DSP Functionality, Codecs, and Codec Complexity

VoIP Call Legs (6 topics)

  • Examining VoIP Call Leg Characteristics and VoIP Media Transmission
  • Explaining H.323 Signaling Protocol
  • Explaining SIP Signaling Protocol
  • Explaining MGCP Signaling Protocol
  • Describing Requirements for VoIP Call Legs
  • Configuring VoIP Call Legs

Cisco Unified Communications Manager Express Endpoints Implementation (3 topics)

  • Introducing Cisco Unified Communications Manager Express
  • Examining Cisco Unified Communications Manager Express Endpoint Requirements
  • Configuring Cisco Unified Communications Manager Express Endpoints

Dial Plan Implementation (5 topics)

  • Introducing Call Routing
  • Understanding Dial Plans
  • Describing Digit Manipulation
  • Configuring Path Selection
  • Configuring Calling Privileges

Gatekeeper and Cisco Unified Border Element Implementation (2 topics)

  • Understanding Gatekeepers
  • Examining Cisco Unified Border Element

Quality of Service (5 topics)

  • Introducing QoS
  • Understanding QoS Mechanisms and Models
  • Explaining Classification, Marking, and Link Efficiency Mechanisms
  • Managing Congestion and Rate Limiting
  • Understanding Cisco AutoQoS

Labs (10 topics)

  • Lab 1-1: Configuring Voice Ports
  • Lab 1-2: Configuring DSPs
  • Lab 2-1: Configuring VoIP Call Legs
  • Lab 3-1: Configure Cisco Unified Communications Manager Express to Support Endpoints
  • Lab 4-1: Implementing Digit Manipulation
  • Lab 4-2: Implementing Path Selection
  • Lab 4-3: Implementing Calling Privileges
  • Lab 5-1: Implementing Gatekeepers
  • Lab 5-2: Implementing Cisco Unified Border Element
  • Lab 6-1: Implementing QoS Using AutoQoS and Manual Configuration


Delegates are required to meet the following prerequisites: * Working knowledge of fundamental terms and concepts of computer networking to include LANs, WANs, and IP switching and routing * Ability to configure and operate Cisco IOS routers in an IP environment at CCNA Level ICND1 and ICND2 or CCNABCis Recommended * Basic knowledge of traditional voice, converged voice, and data networks at the CCNA Voice Level ICOMM is Recommended

Additional Learning

The courses below may help you meet the knowledge level required to take this course. If you are unsure please ask a training advisor .

Relevant Certifications

  • The CCNP Voice certification recognizes the increased importance placed on IT professionals of today who are responsible for integrating voice technology into underlying network architectures. Individ...

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