CIPT1&2: Cisco IP Telephony Accelerate

5 Day Course
Hands On
Official Curriculum
Code CIPT1&2

This course has been retired. Delegates are advised to attend CIPT1 and CIPT2 seperately.


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Getting Started with Cisco Call Manager (6 topics)

  • Overview
  • Identifying Cisco IP Telephony Components
  • Identifying Cisco CallManager Cluster and Deployment Options
  • Installing Cisco Call Manager

Establishing an On-Cluster Call (5 topics)

  • Introducing Cisco IP Phones
  • Configuring Cisco Call Manager to Support IP Phones
  • Configuring Cisco Catalyst Switches
  • Adding Users and Customizing User Options
  • Using the Bulk Administration Tool

Establishing an Off-Cluster Call (5 topics)

  • Configuring Gateways and Intercluster Trunks
  • Configuring Basic Route Plans
  • Configuring Advanced Route Plans
  • Configuring Telephony Class of Service
  • Configuring Call Admission Control and Survivable Remote Site Telephony

Enabling Features for Users (3 topics)

  • Configuring Media Resources
  • Working with Softkey Templates
  • Configuring User Features

Cisco Call Manager Attendant Console (5 topics)

  • Introduction
  • Features
  • Scalability and Redundancy
  • Server and Administration Configuration
  • Client Installation

Cisco IP Softphone and Cisco Extension Mobility (6 topics)

  • Cisco IP SoftPhone Features and Components
  • Deployment Considerations
  • Cisco CallManager Configuration for the Cisco IP SoftPhone
  • Cisco IP SoftPhone Client Installation and Configuration
  • Extension Mobility
  • Extension Mobility Configuration

Monitor and Manage IP Telephony (8 topics)

  • Windows 2000 Tools and Accounts
  • Database Services
  • Cisco CallManager Component versions
  • Command Line Tools
  • Cisco CallManager Serviceability
  • Real-Time Monitoring
  • Dialed Number Analyzer
  • Summary


Delegates are required to meet the following prerequisites: Cisco CCNA certification BCMSN – Building Cisco Multilayer Switched Networks Cvoice – Cisco Voice over IP Microsoft Software for Cisco Voice (MSCV)