Avaya Aura® Call Center Elite Implementation and Maintenance
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Avaya Aura Call Center Elite features are used to accomplish call routing and vectoring solutions for various business objectives. Through hands-on labs, you will learn to administer a call center using the Avaya Aura Communication Manager.
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.
Objectives (7 topics)
- Call center components, concepts, and terms
- Perform an initial call center configuration
- Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music sources
- Avaya Aura Call Center Elite features of Avaya Aura Communication Manager
- Create and test call vectors
- Avaya's call center applications used with Avaya Aura Call Center Elite
Avaya Aura Communication Manager Basic Administration