Avaya Aura® Call Center Elite Implementation and Maintenance

4 Day Course
Code 5C00091I

Book Now - 1 Delivery Method Available:

Scheduled Online Onsite

Overview

Avaya Aura Call Center Elite features are used to accomplish call routing and vectoring solutions for various business objectives. Through hands-on labs, you will learn to administer a call center using the Avaya Aura Communication Manager.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.

Modules

Objectives (7 topics)

  • Call center components, concepts, and terms
  • Perform an initial call center configuration
  • Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music sources
  • Avaya Aura Call Center Elite features of Avaya Aura Communication Manager
  • Create and test call vectors
  • Avaya's call center applications used with Avaya Aura Call Center Elite

Prerequisites

Avaya Aura Communication Manager Basic Administration

or call:408-759-5074

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