Avaya Aura Contact Center - Troubleshooting

4 Day Course
Code 5C00011I

Book Now - 1 Delivery Method Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


You will learn to troubleshoot system components and server interactions in a SIP-based Avaya Aura Contact Center solution. You will practice troubleshooting on live Avaya Aura Contact Center systems, and you will learn how to analyze, diagnose, and troubleshoot system faults to restore the Contact Center to full operation.

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We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.


Content (10 topics)

  • Avaya Aura Contact Center System Architecture
  • Troubleshooting Tools and Procedures
  • Troubleshooting Security Issues
  • Troubleshooting Voice Contacts
  • Troubleshooting Multimedia Contacts
  • Troubleshooting Maintenance and Administration Issues
  • Troubleshooting Installation, Upgrade, Migration, and Emergency Recovery Issues
  • Troubleshooting Client Issues
  • Troubleshooting Miscellaneous Issues


Knowledge of: Avaya Aura Contact Center, including Communication Control Toolkit and Contact Center Multimedia SIP Contact Center Architecture and call flow Completion of: 6202.1 Avaya Aura Contact Center Implementation Exam 6209.1 Avaya Aura Contact Center CCT and Multimedia Implementation Exam 3300.1 Avaya Aura Contact Center Administration Exam Avaya Aura Contact Center - Installation and Configuration (3608C) Avaya Aura Contact Center Administration (3609C) Avaya Aura Contact Center - Service Creation Environment (3610C) Avaya Aura Contact Center Fast Track - Installation, Administration, and Scripting Essentials (3621C) (Optional replacement for 3608C, 3609C, and 3610C) Avaya Aura Contact Center CCT & CC Multimedia Implementation (3607C) Avaya Aura Contact Center - Maintenance (5C00010I) Avaya Aura® Contact Center - Installation and Commissioning (3608) Avaya Aura® Contact Center Administration (3609) Avaya Aura® Contact Center - Orchestration Designer Scripting (3610) Avaya Aura® Contact Center Installation, Administration, and Scripting Essentials (3621) Avaya Aura® Contact Center - Maintenance (5C00010I)

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