Avaya Aura Contact Center - Troubleshooting
Overview
You will learn to troubleshoot system components and server interactions in a SIP-based Avaya Aura Contact Center solution. You will practice troubleshooting on live Avaya Aura Contact Center systems, and you will learn how to analyze, diagnose, and troubleshoot system faults to restore the Contact Center to full operation.
Training Partners
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.
Modules
Prerequisites
Knowledge of:
Avaya Aura Contact Center, including Communication Control Toolkit and Contact Center Multimedia
SIP Contact Center Architecture and call flow
Completion of:
6202.1 Avaya Aura Contact Center Implementation Exam
6209.1 Avaya Aura Contact Center CCT and Multimedia Implementation Exam
3300.1 Avaya Aura Contact Center Administration Exam
Avaya Aura Contact Center - Installation and Configuration (3608C)
Avaya Aura Contact Center Administration (3609C)
Avaya Aura Contact Center - Service Creation Environment (3610C)
Avaya Aura Contact Center Fast Track - Installation, Administration, and Scripting Essentials (3621C) (Optional replacement for 3608C, 3609C, and 3610C)
Avaya Aura Contact Center CCT & CC Multimedia Implementation (3607C)
Avaya Aura Contact Center - Maintenance (5C00010I)
Avaya Aura® Contact Center - Installation and Commissioning (3608)
Avaya Aura® Contact Center Administration (3609)
Avaya Aura® Contact Center - Orchestration Designer Scripting (3610)
Avaya Aura® Contact Center Installation, Administration, and Scripting Essentials (3621)
Avaya Aura® Contact Center - Maintenance (5C00010I)