Avaya Aura Contact Center - Maintenance

4 Day Course
Code 5C00010I

Book Now - 1 Delivery Method Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online

Overview

You will learn about SIP architecture, engineering dependencies for SIP operation, and security in the SIP Contact Center. You will learn how to monitor the components of a SIP-based Avaya Aura Contact Center solution and optimize system performance. You will also learn how to perform upgrades and platform migrations. Hands-on practices cover those tasks required to administer, maintain, and modify the Contact Center on a day-to-day basis.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.

Modules

Content (9 topics)

  • Maintenance Defined
  • SIP Overview and Basics
  • Avaya Aura Contact Center System Engineering
  • Avaya Aura Contact Center System Security
  • Monitoring the Avaya Aura Contact Center
  • Avaya Aura Contact Center Performance Optimization
  • Avaya Aura Contact Center Moves, Adds, and Changes
  • Avaya Aura Contact Center Upgrades and Migrations

Prerequisites

Knowledge of the Avaya Aura Contact Center to include Communication Control Toolkit and Contact Center Multimedia and Knowledge of SIP Contact Center Architecture and call flow Completion of: 6202.1 Avaya Aura Contact Center Implementation Exam 6209.1 Avaya Aura Contact Center CCT and Multimedia Implementation Exam 3300.1 Avaya Aura Contact Center Administration Exam Avaya Aura Contact Center - Installation and Configuration (3608C) Avaya Aura Contact Center Administration (3609C) Avaya Aura Contact Center - Service Creation Environment (3610C) Avaya Aura Contact Center Fast Track - Installation, Administration, and Scripting Essentials (3621C) (Optional replacement for 3608C, 3609C, and 3610C) Avaya Aura Contact Center CCT & CC Multimedia Implementation (3607C) Avaya Aura® Contact Center - Installation and Commissioning (3608) Avaya Aura® Contact Center Administration (3609) Avaya Aura® Contact Center - Orchestration Designer Scripting (3610) Avaya Aura® Contact Center Installation, Administration, and Scripting Essentials (3621)

Course PDF

Print

Share this Course

+1
Share

Recommend this Course

Sections