You will learn about SIP architecture, engineering dependencies for SIP operation, and security in the SIP Contact Center. You will learn how to monitor the components of a SIP-based Avaya Aura Contact Center solution and optimize system performance. You will also learn how to perform upgrades and platform migrations. Hands-on practices cover those tasks required to administer, maintain, and modify the Contact Center on a day-to-day basis.
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.
Knowledge of the Avaya Aura Contact Center to include Communication Control Toolkit and Contact Center Multimedia and Knowledge of SIP Contact Center Architecture and call flow
6202.1 Avaya Aura Contact Center Implementation Exam
6209.1 Avaya Aura Contact Center CCT and Multimedia Implementation Exam
3300.1 Avaya Aura Contact Center Administration Exam
Avaya Aura Contact Center - Installation and Configuration (3608C)
Avaya Aura Contact Center Administration (3609C)
Avaya Aura Contact Center - Service Creation Environment (3610C)
Avaya Aura Contact Center Fast Track - Installation, Administration, and Scripting Essentials (3621C) (Optional replacement for 3608C, 3609C, and 3610C)
Avaya Aura Contact Center CCT & CC Multimedia Implementation (3607C)
Avaya Aura® Contact Center - Installation and Commissioning (3608)
Avaya Aura® Contact Center Administration (3609)
Avaya Aura® Contact Center - Orchestration Designer Scripting (3610)
Avaya Aura® Contact Center Installation, Administration, and Scripting Essentials (3621)