Avaya Aura Contact Center Fast Track - Installation, Administration, and Scripting

10 Day Course
Code 3621C

Book Now - 1 Delivery Method Available:

Scheduled Online Onsite

Overview

You will learn to install the License Manager, Server Utility, Service Creation Environment, Agent Desktop Displays, and user client software. You will learn how to access Contact Center Manager Administration and how to configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, and Call Center Supervisors. You also will learn to configure Administrators through the multiple components of Access and Partition Management. You will cover methods of system management, including viewing, creating, and modifying tabular and graphical real-time displays, and interpreting, viewing, modifying, and scheduling standard and user-defined historical reports. Finally, you will learn to plan and create applications (scripts and flows) using the basic script commands and elements in the Service Creation Environment tool, available with Avaya Aura Contact Center Manager.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.

Modules

We discuss the following topics (21 topics)

  • Unstalling the Contact Center Manager Server
  • SIP Overview
  • Backing Up and Restoring Data
  • Adding and Configuring Contact Center Manager Administration
  • Instlling and Configuring Client Software
  • Administering Switch Resources
  • Contact Center Manager Administration Access
  • Threshold Classes
  • Call Presentation Classes
  • Skillsets
  • Contact Center Management
  • Access and Partition Management
  • Historical Statistics
  • Interpreting Reports
  • Historical Reporting
  • Real-Time Reporting
  • Service Creation Environment Overview
  • Aplication Variables
  • Intrinsics and Expressions
  • Creating Applications using Scripting Commands and Blocks

Prerequisites

Meridian 1 and Communication Server 1000 6.0 Familiarization (0200) Communication Server 1000 6.0 System Administration and Management (0777) Nortel Communication Server 1000E Installation and Commissioning (0946)

or call:408-759-5074

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