Avaya Aura Contact Center - Control Toolkit and Contact Center Multimedia Implementat

3 Day Course
Code 3607C

Book Now - 1 Delivery Method Available:

Scheduled Online Onsite

Overview

Learn to configure multimedia e-mail routing using Contact Center Manager Administration (including scripting) and Contact Center Multimedia tools. You will use the Outbound Campaign Management Tool to implement agent scripts (the outbound campaign interface), and you will enable outbound capabilities using Contact Center Manager Administration. You will use Avaya Aura Agent Desktop to accept and respond to e-mail and outbound contacts, and you will receive an overview of Avaya Aura Web Communication Software Development Kit, the Reference Implementation, and its capabilities. You will use real-time reporting and historical reporting to monitor multimedia transactions handled by contact center agents, and you will identify system errors using Contact Center Multimedia logging tools.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.

Modules

Content (22 topics)

  • Avaya Aura Contact Center Overview and Communication Control Toolkit Architecture
  • Contact Center Multimedia Architecture
  • Install Contact Center Multimedia
  • Configure Contact Center Manager for Contact Center Multimedia
  • Avaya Aura® Agent Desktop with E-Mail and Outbound Contacts
  • Outbound Campaign Configuration
  • Contact Center Multimedia E-Mail Configuration
  • Multimedia Web Communications Overview
  • Additional Contact Center Multimedia Administration Tasks
  • Monitor Contact Center Multimedia Contacts
  • Maintain Contact Center Multimedia

Prerequisites

Knowledge and experience of: Microsoft Windows Server installation, configuration, and administration knowledge and skills Ability to: Configure and troubleshoot PCs and components of TCP/IP Diagnose and isolate faults in LAN cabling and connectors Use maintenance tools and software loads to to determine and correct equipment failures Familiarity with Microsoft Windows servers, Windows XP Professional, Windows Vista, and Windows 7 Attend the following courses: 3615W Configure Avaya Communication Server 1000 for Avaya Aura® Contact Center and/or 3616W Configure Avaya Aura® for Midsize Enterprises for Avaya Aura® Contact Center Avaya Aura® Contact Center - Installation and Configuration (3608C) Avaya Aura® Contact Center Administration (3609C)

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