Avaya Aura Contact Center - Control Toolkit and Contact Center Multimedia Implementat

Learn to configure multimedia e-mail routing using Contact Center Manager Administration (including scripting) and Contact Center Multimedia tools. You will use the Outbound Campaign Management Tool to implement agent scripts (the outbound campaign interface), and you will enable outbound capabilities using Contact Center Manager Administration. You will use Avaya Aura Agent Desktop to accept and respond to e-mail and outbound contacts, and you will receive an overview of Avaya Aura Web Communication Software Development Kit, the Reference Implementation, and its capabilities. You will use real-time reporting and historical reporting to monitor multimedia transactions handled by contact center agents, and you will identify system errors using Contact Center Multimedia logging tools.