Avaya Aura Contact Center - Control Toolkit and Contact Center Multimedia Implementat

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Classroom Virtual Classroom Private Group - Virtual Self-Paced OnlineOverview
Learn to configure multimedia e-mail routing using Contact Center Manager Administration (including scripting) and Contact Center Multimedia tools. You will use the Outbound Campaign Management Tool to implement agent scripts (the outbound campaign interface), and you will enable outbound capabilities using Contact Center Manager Administration. You will use Avaya Aura Agent Desktop to accept and respond to e-mail and outbound contacts, and you will receive an overview of Avaya Aura Web Communication Software Development Kit, the Reference Implementation, and its capabilities.
You will use real-time reporting and historical reporting to monitor multimedia transactions handled by contact center agents, and you will identify system errors using Contact Center Multimedia logging tools.
Training Partners
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.
Modules
Prerequisites
Knowledge and experience of: Microsoft Windows Server installation, configuration, and administration knowledge and skills
Ability to: Configure and troubleshoot PCs and components of TCP/IP
Diagnose and isolate faults in LAN cabling and connectors
Use maintenance tools and software loads to to determine and correct equipment failures
Familiarity with Microsoft Windows servers, Windows XP Professional, Windows Vista, and Windows 7
Attend the following courses:
3615W Configure Avaya Communication Server 1000 for Avaya Aura® Contact Center and/or 3616W Configure Avaya Aura® for Midsize Enterprises for Avaya Aura® Contact Center
Avaya Aura® Contact Center - Installation and Configuration (3608C)
Avaya Aura® Contact Center Administration (3609C)