What's New with Avaya Aura® Contact Center Release 6.2

2 Day Course
Code 1C00021V

Book Now - 1 Delivery Method Available:

Scheduled Online Onsite

Overview

This course is designed for experienced contact center equipment installers, administrators, and support technicians who are currently certified on Avaya Aura® Contact Center Release 6.0 or Release 6.1 and need to understand the new platform requirements, capacity changes, compatibilities, new features, and product enhancements introduced with Avaya Aura Contact Center Release 6.2.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.

Modules

Content (16 topics)

  • 1. Overview, Documentation, Compatibility, Capacity, and PVI Server Requirements
  • 2. Installation and Serviceability Enhancements
  • 3. Web License Manager Integration
  • 4. CCMA Administration, Call Routing, and Reporting Enhancements
  • 5. Orchestration Designer
  • 6. CCMM, AAAD, and Presence Services
  • 7. SIP Agent Greeting
  • 8. Experience Portal - IVR Integration and CallPilot Replacement Voice Services
  • 9. Offsite Solutions
  • 10. IQ 5.2 Integration and Reporting
  • 11. High Availability Overview
  • 12. High Availability Configuration
  • 13. Avaya Media Server High Availability
  • 14. CCMM High Availability
  • 15. CCMA High Availability

Prerequisites

Knowledge of the Avaya Aura Contact Center to include Communication Control Toolkit and Contact Center Multimedia Knowledge of SIP Contact Center Architecture and call flow 0360 Avaya Aura® Contact Center - Installation and Configuration (3608), 0362 Avaya Aura® Contact Center Administration (3609), and 0358 Avaya Aura® Contact Center - Service Creation Environment (3610) OR 0374 Avaya Aura® Contact Center Fast Track - Installation, Administration, and Scripting Essentials (3621) and 0364 Avaya Aura® Contact Center CCT & CC Multimedia Implementation (3607) Avaya Aura® Contact Center - Installation and Commissioning (3608) Avaya Aura® Contact Center Administration (3609) Avaya Aura® Contact Center - Orchestration Designer Scripting (3610) Avaya Aura® Contact Center Installation, Administration, and Scripting Essentials (3621)

or call:408-759-5074

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