What's New with Avaya Aura® Contact Center Release 6.2
Overview
This course is designed for experienced contact center equipment installers, administrators, and support technicians who are currently certified on Avaya Aura® Contact Center Release 6.0 or Release 6.1 and need to understand the new platform requirements, capacity changes, compatibilities, new features, and product enhancements introduced with Avaya Aura Contact Center Release 6.2.
Training Partners
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.
Modules
Prerequisites
Knowledge of the Avaya Aura Contact Center to include Communication Control Toolkit and Contact Center Multimedia
Knowledge of SIP Contact Center Architecture and call flow 0360 Avaya Aura® Contact Center - Installation and Configuration (3608), 0362 Avaya Aura® Contact Center Administration (3609), and 0358 Avaya Aura® Contact Center - Service Creation Environment (3610)
OR
0374 Avaya Aura® Contact Center Fast Track - Installation, Administration, and Scripting Essentials (3621) and 0364
Avaya Aura® Contact Center CCT & CC Multimedia Implementation (3607)
Avaya Aura® Contact Center - Installation and Commissioning (3608)
Avaya Aura® Contact Center Administration (3609)
Avaya Aura® Contact Center - Orchestration Designer Scripting (3610)
Avaya Aura® Contact Center Installation, Administration, and Scripting Essentials (3621)