Symantec Endpoint Protection 12.1: Maintain and Troubleshoot

3 Day Course
Code SYM_EP121MT

Book Now - 1 Delivery Method Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


Students learn how to troubleshoot and upgrade to Symantec Endpoint Protection 12.1, monitor and troubleshoot the SEPM, client-to-SEPM communication, content distribution, client deployments, protection technologies and network threat protection. The class also covers how to follow Symantec best practices for troubleshooting and remediating a virus outbreak, performing advanced monitoring using IT Analytics, and providing solutions to Symantec Endpoint Protection 12.1 case studies

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Monitoring Client-to-SEPM Communication (4 topics)

  • Introducing client-to-SEPM communication
  • Examining client-to-SEPM communication
  • Monitoring communication
  • Using basic troubleshooting and other monitoring tools to troubleshoot communication

Maintaining the Symantec Endpoint Protection Environment (6 topics)

  • Identifying critical SEP 12.1 services and processes
  • Checking client status
  • Using the Symantec Endpoint Protection Support Tool
  • Managing administrators
  • Reporting and notifications

Managing and Troubleshooting the SEPM (4 topics)

  • Managing the SEPM
  • Managing and troubleshooting the database
  • Configuring SEP 12.1 clients to use secure socket layer (SSL) communication

Monitoring and Troubleshooting Content Distribution (8 topics)

  • Describing LiveUpdate sources: Review
  • Examining a LiveUpdate session
  • Downloading full or xdelta packages
  • Determining LiveUpdate status and examining logs
  • SEP 12.1 LiveUpdate client management
  • Managing and monitoring group update providers (GUPs)

Maintaining and Troubleshooting Clients (7 topics)

  • Client Deployment Wizard optimizations
  • Upgrading Symantec Endpoint Protection clients
  • Troubleshooting client installation failures
  • Performing client management
  • Enabling Symantec Endpoint Protection debug logs
  • Troubleshooting SEP 12.1 Mac clients

Monitoring and Troubleshooting Protection Technologies (4 topics)

  • Managing protection technologies
  • Preventing false positives
  • Ident ifying false positives
  • Introducing Windows software trace preprocessor (WPP)

Monitoring and Troubleshooting Network Threat Protection (5 topics)

  • Application control best practices
  • Application and device control use cases
  • Application and device control reports and logs
  • Firewall use cases

Best Practices for Troubleshooting and Remediating a Virus Outbreak (4 topics)

  • Best practices for troubleshooting and remediating viruses
  • Managing rapid release definitions

Performing Advanced Monitoring using IT Analytics (4 topics)

  • Introducing IT Analytics
  • Hardware and software requirements
  • Describing how IT Analytics works
  • About installing IT Analytics

Providing Solutions to Symantec Endpoint Protection 12.1 Case Studies (2 topics)

  • Evaluating a legacy environment for upgrade
  • Redesigning a Symantec Endpoint Protection 11.x environment


You must have attended Symantec Endpoint Protection 12.1: Administration course or have equivalent experience.

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