Symantec Endpoint Protection 12.1: Maintain and Troubleshoot

3 Day Course
Code SYM_EP121MT

Book Now - 1 Delivery Method Available:

Scheduled Online Onsite

Overview

Students learn how to troubleshoot and upgrade to Symantec Endpoint Protection 12.1, monitor and troubleshoot the SEPM, client-to-SEPM communication, content distribution, client deployments, protection technologies and network threat protection. The class also covers how to follow Symantec best practices for troubleshooting and remediating a virus outbreak, performing advanced monitoring using IT Analytics, and providing solutions to Symantec Endpoint Protection 12.1 case studies

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.

Modules

Hide all

Monitoring Client-to-SEPM Communication (4 topics)

  • Introducing client-to-SEPM communication
  • Examining client-to-SEPM communication
  • Monitoring communication
  • Using basic troubleshooting and other monitoring tools to troubleshoot communication

Maintaining the Symantec Endpoint Protection Environment (6 topics)

  • Identifying critical SEP 12.1 services and processes
  • Checking client status
  • Using the Symantec Endpoint Protection Support Tool
  • Managing administrators
  • Reporting and notifications

Managing and Troubleshooting the SEPM (4 topics)

  • Managing the SEPM
  • Managing and troubleshooting the database
  • Configuring SEP 12.1 clients to use secure socket layer (SSL) communication

Monitoring and Troubleshooting Content Distribution (8 topics)

  • Describing LiveUpdate sources: Review
  • Examining a LiveUpdate session
  • Downloading full or xdelta packages
  • Determining LiveUpdate status and examining logs
  • SEP 12.1 LiveUpdate client management
  • Managing and monitoring group update providers (GUPs)

Maintaining and Troubleshooting Clients (7 topics)

  • Client Deployment Wizard optimizations
  • Upgrading Symantec Endpoint Protection clients
  • Troubleshooting client installation failures
  • Performing client management
  • Enabling Symantec Endpoint Protection debug logs
  • Troubleshooting SEP 12.1 Mac clients

Monitoring and Troubleshooting Protection Technologies (4 topics)

  • Managing protection technologies
  • Preventing false positives
  • Ident ifying false positives
  • Introducing Windows software trace preprocessor (WPP)

Monitoring and Troubleshooting Network Threat Protection (5 topics)

  • Application control best practices
  • Application and device control use cases
  • Application and device control reports and logs
  • Firewall use cases

Best Practices for Troubleshooting and Remediating a Virus Outbreak (4 topics)

  • Best practices for troubleshooting and remediating viruses
  • Managing rapid release definitions

Performing Advanced Monitoring using IT Analytics (4 topics)

  • Introducing IT Analytics
  • Hardware and software requirements
  • Describing how IT Analytics works
  • About installing IT Analytics

Providing Solutions to Symantec Endpoint Protection 12.1 Case Studies (2 topics)

  • Evaluating a legacy environment for upgrade
  • Redesigning a Symantec Endpoint Protection 11.x environment

Prerequisites

You must have attended Symantec Endpoint Protection 12.1: Administration course or have equivalent experience.

or call:408-759-5074

Course PDF

Print

Share this Course

+1
Share

Recommend this Course

Sections