Designing a Service Catalogue workshop

2 Day Course
Code QASCATW

Book Now - 1 Delivery Method Available:

Scheduled Online Onsite

Overview

Within an organisation and to consider the factors that influence its successful implementation and on going use. Target Audience Anyone who is considering the introduction of a Service Catalogue or is tasked with developing or enhancing catalogues

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.

Modules

Course Outline. (8 topics)

  • Service catalogue management introduction
  • Service catalogue and IT service management
  • What goes into the service catalogue
  • Modelling the service catalogue
  • Implementation considerations
  • Relationships and touch points
  • Measuring and reporting

Prerequisites

None for this workshop although an appreciation of the ITIL Service Management lifecycle and terminology would improve the interactions during the workshop

or call:408-759-5074

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