ISO/IEC 20000 Practitioner
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Course Outline. (11 topics)
- ISO/IEC 20000 Definintions
- Purpose and definition of an SMS
- Specific reuirements of ISO/IEC 20000-1
- SMS general requirements
- Service management plan
- Roles required to operate an SMS
- Specific requirements of, and the ability to appropriately apply all Service delivery and relationship processes, in order to support and achieve confirmity with ISO/IEC 20000
- Specific requirements of, and the ability to appropriately apply the design and transition of new or changed services process, control processes and resolution processes, in order to support and achieve confirmity with ISO/IEC 20000
- Applicability and scope of certification
- APMG Certification scheme
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Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.