Managing Benefits Practitioner
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Module One: Practitioner Exam Overview (1 topic)
- Explains the format and expected content of the exam. Working as a group, we present and discuss typical questions in each of the possible question styles.
Module Two: The Benefits Management Principles (9 topics)
- Discusses the application of the seven enabling factors or principles that represent the solid foundations upon which effective benefits management is built. Additionally we shall analyse and distinguish between their appropriate and inappropriate use in a given scenario situations. The principals are:
- Align benefits with strategy
- Start with the end in mind
- Utilise successful delivery methods
- Integrate benefits with performance management
- Manage benefits from a portfolio perspective
- Apply effective governance
- Develop a value culture
Module Three: Benefits Management Practice 1 - Identify & Quantify (4 topics)
- The objective of this first practice is to lay the basis for informed options analysis, investment appraisal, and portfolio prioritisation.
- We shall discuss various approaches to identifying benefits including: benefits discovery workshops, benefits mapping and customer insight, as well as forecasting benefits. Additionally we shall look at some of the problems, issues, and fallacies typically faced and appropriate solutions.
Module Four: Benefits Management Practice 2 - Value & Appraise (1 topic)
- Once identified and quantified we look at why organizations value benefits in monetary terms; various approaches to valuing non-financial benefits in monetary terms; the main approaches to initiative appraisal cost-benefit, real options, cost-effectiveness and multi-criteria analysis; and the role of value management techniques. Here we shall do practical exercises to check understanding of the application of the various techniques.
Module Five: Benefits Management Practice 3 - Plan (1 topic)
- Planning covers approaches to validating benefits; prioritizing benefits; managing the pre-transition phase; selecting benefits measures; benefits risk and opportunity management; planning effective stakeholder engagement; and an overview of the main initiative-level benefits management documentation used in planning for benefits realization, and who prepares and maintains them. We shall discuss the various roles, responsibilities, and documentation required of a sound benefits management environment.
Module Six: Benefits Management Practice 4 - Realize (1 topic)
- Benefits seldom just happen, there needs to be transition management; tracking and reporting, including surveys; and approaches to effective stakeholder engagement to win hearts as well as minds, and so deliver the behavioural change upon which benefits realization is often dependent.
Module Seven: Benefits Management Practice 5 - Review (1 topic)
- The final practice looks at the importance of review as a basis for learning and continuous improvement before, during and after the initiative.
Module Eight: Portfolio-based application of Benefits Management (1 topic)
- Addresses why portfolio-based benefits management is so important and its main elements. The portfolio is a permanent function within organisations and manages benefits before and after change initiatives, as well as their individual and collective performance.
Module Nine: Implementing and sustaining progress (1 topic)
- Successful benefits management is embedded into the culture of organisation. In this module we look at how to get started with implementing benefits management, and how to sustain progress, including measuring impact and maturity.