Customer Care via Email

1 Day Course
Code MPDCCBE

Book Now - 2 Delivery Methods Available:

Scheduled Online Onsite

Overview

Productivity can be greatly enhanced, saving valuable time and frustration by using clear, concise communication and following some simple practical advice. This course will help you to avoid the common pitfalls when using email. You will produce professional emails which will help you to be more effective and elicit accurate, helpful responses from your recipients.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.

Modules

Course Outline (12 topics)

  • What a business email should look like and contain.
  • Appraisal of sample business emails.
  • Practice in writing in plain language.
  • The four block structure.
  • Practice in reducing the number of words.
  • Recognising and reducing business clichés.
  • Using active sentence construction.
  • How readers read and the 'fog index'.
  • Setting the appropriate tone.
  • Matching language preferences.
  • Email writing practice.
  • Practical top tips which will have an immediate impact.

Scheduled Dates

Please select from the dates below to make an enquiry or booking.

Pricing

Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.

Code Location Duration Price Jul Aug Sep Oct Nov Dec
MPDCCBE 1 Day $714

or call:408-759-5074

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