Customer Care via Email
Book Now - 2 Delivery Methods Available:Scheduled Online Onsite
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.
Course Outline (12 topics)
- What a business email should look like and contain.
- Appraisal of sample business emails.
- Practice in writing in plain language.
- The four block structure.
- Practice in reducing the number of words.
- Recognising and reducing business clichÃƒÂ©s.
- Using active sentence construction.
- How readers read and the 'fog index'.
- Setting the appropriate tone.
- Matching language preferences.
- Email writing practice.
- Practical top tips which will have an immediate impact.
Please select from the dates below to make an enquiry or booking.
Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.