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Appreciating Emotional Intelligence

1 Day Course
Code MPDAEI

This course has been superseded by the Working with Emotional Intelligence course.

Modules

Course Outline (11 topics)

  • What are Emotional Intelligence and Emotional Quotient (EQ).
  • Analysing your own level of EI and EQ.
  • What makes us think, feel and act the way we do.
  • How emotions affect our behaviour and the behaviour of those around us.
  • Success stories - the benefits of being emotionally intelligent.
  • Tools and frameworks for implementing EI.
  • Influencing constructive/ destructive relationships.
  • Moving from negative to positive states.
  • Psychometrics and behavioural tools.
  • Understanding your inner dialogue.
  • Communication as a developed skill for managers
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