ICT Service Provision Strategy & Technology For Telco Service Providers

3 Day Course
Code PWL135

This course has been retired. Please view currently available Telecoms Commercial Awareness.


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ICT : From Telco Products to Customer Solutions (4 topics)

  • Defining ICT in a telco world
  • Emergence and importance of ICT
  • Current status
  • Future directions

Creating a strategic capability in ICT (5 topics)

  • Building customer understanding
  • The core elements of an ICT Strategy
  • Key attributes of successful strategy
  • Organisational impact
  • Understanding competitors

The key building Blocks for ICT Implementation (5 topics)

  • Customer propositions
  • Products and solutions overview
  • Customer service
  • Marketing focus
  • Sales capabilities

Delivering ICT Solutions for Customers (5 topics)

  • Key business processes
  • Key business roles
  • Creating the customer proposition
  • Building the Business case and customer bid
  • In-life customer management

Key technologies for ICT delivery- an overview (5 topics)

  • WAN and LAN
  • Datacentre and cloud
  • Security
  • Mobility
  • ICT Architecture

Managing ICT implementation (4 topics)

  • Organisational change
  • Key skills and competences
  • Measuring progress and learning
  • Barriers to success and how to overcome them

What Our Customers Say

The training was delivered with a high level of expertise and excellence. Instructor was highly knowledgeable.”

Technical Trainer, Aviat Networks

Overall the course was really good, the trainer really understood the material and was very approachable.”

Customer Training Manager, Aviat Networks

Excellent course, informative and well-paced.”

CSE, Cisco

Course was very well outlined. Topics were great and bridged many gaps.”

System Engineer, Cable & Wireless

An excellent intro to video encoding & MPEG transport streams - I would definitely recommend it.”

Broadcast Engineer, Cisco

Definitely an excellent intro. Left me interested in learning more.”

Broadcast Engineer, Eircom

Excellent training course with real examples and practical classroom demonstrations.”

Transport Designer, Orange

Instructor knowledge and experience was excellent.”

Solutions Engineer, Akamai

Excellent course, very clear and well organised. Course content delivery was very good.”

Assistant Engineer, Dhiraagu

Very informative and appropriate.”

Network Support Technician, BT

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