Providing Help Desk Support for Citrix XenApp

2 Day Course
Hands On
Official Citrix Curriculum
Code CXA1001I

This course has been retired. Please view currently available Citrix Training Courses.


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Introducing the Citrix Troubleshooting Methodology (4 topics)

  • Introducing the Citrix Troubleshooting Methodology
  • Evaluating a Citrix Environment
  • Implementing the Troubleshooting Methodology: Practice
  • Identifying Citrix Troubleshooting Resources

Introducing XenApp (2 topics)

  • Citrix XenApp 5.0 Architecture and Communications
  • XenApp 5.0 Features

Using Administrative Consoles (7 topics)

  • Management Consoles in XenApp 5.0
  • License Management Console
  • Access Management Console
  • XenApp Advanced Configuration
  • Citrix Administrator Accounts and Permissions
  • Remote Console Connections
  • Session Monitoring

Introducing Published Applications and Resources (2 topics)

  • Published Resources
  • Application Streaming

Troubleshooting Applications (4 topics)

  • Shadowing Users
  • Troubleshooting Common Issues
  • Content Redirection
  • Troubleshooting Application Streaming

Troubleshooting Clients (7 topics)

  • Citrix XenApp Plugins for Windows
  • Architecture and Communication
  • Citrix XenApp Plugin Installation
  • Citrix XenApp Plugin Usage
  • ICA Sessions
  • Troubleshooting ICA Session Connectivity
  • Streamed Sessions

Troubleshooting Policies (4 topics)

  • Architecture and Communication
  • Active Directory Policies
  • XenApp Policies
  • Troubleshooting Policies

Troubleshooting Printing (7 topics)

  • Architecture and Communication
  • Print Drivers
  • Print Settings
  • Driver Management
  • Troubleshooting Common Printing Issues
  • Troubleshooting Slow Printing Across a WAN
  • Identifying Potential Issues

Troubleshooting Web Interface (5 topics)

  • Web Interface Architecture and Communications
  • Securing Communication from the Client to Web Interface
  • Troubleshooting Authentication
  • Troubleshooting Common Errors
  • Using the Secure Gateway Management Console


Basic knowledge of Microsoft Windows Server 2003 or Microsoft Windows Server 2008 environments, Active Directory, group membership within Active Directory and experience with basic client network connectivity.