Mac OS X Lion 10.7 Support Essentials

3 Day Course
Hands On
Official Curriculum

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Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


OS X Lion Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Lion. This course is designed to give you a tour of the breadth of functionality of OS X Lion and the best methods for effectively supporting users of OS X Lion systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who is this course for?

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users.
  • Technical support personnel in businesses that use Macs.
  • Technical coordinators or power users who manage networks of computers running OS X such as teachers and technology specialists who manage networks or computer labs.

What you will learn:

  • The troubleshooting process and how to become more efficient with available tools and resources.
  • OS X 10. Lion features in depth, including how to find additional information.
  • How to prepare for Apple Certified Support Professional certification.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.


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Installation (8 topics)

  • Prepare and partition the drive
  • Install OS X Lion
  • Use the installer log files to verify a successful
  • installation
  • Configure OS X Lion with the Setup Assistant
  • Update software with Software Update
  • and Installer
  • Tips and techniques for troubleshooting an installation problem

User Accounts (4 topics)

  • Create and manage user accounts
  • Create and manage administrator accounts
  • Locate directory
  • Attributes, security, password selection, Keychain, and FileVault

File Systems (4 topics)

  • File systems supported by OS X Lion
  • File and directory ownership and permissions
  • Disk Utility and file repair
  • Using the command line for file management

Data Management (10 topics)

  • The root volume
  • File system layout
  • Preferences
  • Frameworks
  • File types unique to OS X Lion (i.e., resource forks and packages)
  • Spotlight
  • File archives
  • Disk images
  • Archiving and restoring data with Time Machine Managing backup data
  • How to access the data outside of Time Machine

Applications and Processes (5 topics)

  • Applications supported in OS X Lion
  • Applications created with different developer APIs The UNIX concept of a process
  • The relationship of processes and applications, tools to monitoring and managing processes Application preferences
  • Troubleshooting
  • Boot Camp

Network Configuration (7 topics)

  • Basic networking configuration
  • TCP/IP networking
  • Ethernet
  • AirPort
  • Multiple network connections
  • Appropriate use of network locations
  • Isolating and troubleshooting network elements

Network Services (11 topics)

  • Connecting to common network resources
  • Network Users accounts with Directory Services
  • AFP, SMB, SSH, FTP, and WebDAV connections Bonjour
  • NetBIOS
  • The network browser
  • Isolating client software issues from network issues.
  • Enabling network services on a OS X Lion client Peer-to-peer collaboration
  • Sharing files between Macs and Windows
  • Sharing web documents, screen sharing
  • Firewall
  • Techniques to isolate server issues from client and network issues

Peripherals and Printing (8 topics)

  • Connecting peripherals to a Mac
  • Cabling
  • Connections
  • Device drivers for common peripherals
  • Managing printers
  • Print-job management
  • Printer PPDs and PDF workflow
  • Techniques for isolating cabling, driver, or application issues.

System Startup (4 topics)

  • Troubleshooting boot issues with a Mac at startup Phases of the startup process
  • Which part of the system is active during each phase
  • Issues that can arise
  • Automatic process launching with launchd and login window startup items


Knowledge of OS X and basic computer navigation.

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