Mac OS X Lion 10.7 Support Essentials
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Classroom Virtual Classroom Private Group - Virtual Self-Paced OnlineOverview
OS X Lion Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Lion. This course is designed to give you a tour of the breadth of functionality of OS X Lion and the best methods for effectively supporting users of OS X Lion systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.
Who is this course for?
- Help desk specialists, technical coordinators, service technicians, and others who support Mac users.
- Technical support personnel in businesses that use Macs.
- Technical coordinators or power users who manage networks of computers running OS X such as teachers and technology specialists who manage networks or computer labs.
What you will learn:
- The troubleshooting process and how to become more efficient with available tools and resources.
- OS X 10. Lion features in depth, including how to find additional information.
- How to prepare for Apple Certified Support Professional certification.
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