Deploying Cisco Unified Intelligence Center

3 Day Course
Official Curriculum
Code DUIC

This course has been retired. Please view currently available Cisco Collaboration Training Courses.

Modules

Hide all

Cisco Unified Intelligence Center Overview (4 topics)

  • Cisco Unified Intelligence Center Overview
  • Managing Cisco Unified Intelligence Center Components
  • Cisco Unified Intelligence Center Deployment Considerations
  • Cisco Unified Intelligence Center Security and License Types

Cisco Unified Intelligence Center Installation, Administration, and Security (3 topics)

  • Installing Cisco Unified Intelligence Center
  • Cisco Unified Intelligence Center Administration
  • Managing Users and Security in Cisco Unified Intelligence Center

Running Cisco Unified Intelligence Center Reports (2 topics)

  • Running Cisco Unified Intelligence Center Reports
  • Modifying Cisco Unified Intelligence Center Stock Reports

Cisco Unified Intelligence Center Custom Reporting (3 topics)

  • Cisco Unified CCE Key Concepts
  • Creating a New Cisco Unified Intelligence Center Report
  • Call Detail Record Searches

Prerequisites

  • A working knowledge of Unified Contact Center Enterprise is desired AUCCE and DUCCE recommended
  • A working knowledge of contact center operations is desirable

Sections