IP Office Advanced Applications and Troubleshooting Workshop

5 Day Course
Official Curriculum
Code ATI00484I

Book Now - 1 Delivery Method Available:

Scheduled Online Onsite

Overview

In this course, Avaya IP Office VoiceMail Pro Administrators will learn to manage advanced call flows, covering topics such as Campaign Manager, Database Actions, Text-to-Speech (TTS), Contact Store, Customer Call Reporter (CCR), and VoiceMail Pro in a Small Community Network (SCN).

Target Audience: Avaya associates, partners, and resellers who have IP Office installation and maintenance responsibilities

After you complete this course you will be able to:

  • Manage advanced call flows
  • Understand topics such as Campaign Manager, Database Actions, Text-to-Speech (TTS), Contact Store, Customer Call Reporter (CCR), and VoiceMail Pro in a Small Community Network (SCN)

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.

Modules

Course Topics (12 topics)

  • Avaya IP Office VoiceMail Pro application
  • VoiceMail Pro Web Services configuration and usage
  • VoiceMail Pro configuration and troubleshooting in an SCN
  • TTS configuration
  • Call flow construction including Menu actions, Database actions, and Speak Text actions
  • Campaign Manager capabilities
  • Avaya IP Office Contact Store, also known as Voice Recordings Library (VRL), functions and capabilities
  • One-X Portal Server installation and configuration
  • Customer Call Reporter license and configuration
  • The most common call scenarios and their affect on alarm functions, real-time, and historical information
  • Diagnostic Tools to troubleshoot common installation issues
  • Capture trace logs

Prerequisites

  • IP Office R6.0 Implementation Workshop (Assessment) (ATI02011AEN) or Avaya IP Office Level Assessment (R5.0) (Assessment) (ATC01203AEN)
  • To Prepare for Assessment: 0235: Avaya IP Office 6.0 Implementation Workshop (ATA01225IEN)
  • Avaya IP Office R6.0 Implementation Workshop (ATA01225IEN)

or call:408-759-5074

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