Avaya Aura Contact Center - Service Creation Environment

In this course, you learn how to plan for, create, manage, and administer applications (scripts and flows) using the basic script commands and elements in the Service Creation Environment (SCE) tool, available with with Avaya Aura Contact Center - Manager. You will learn to combine commands, intrinsics, and expressions to design and develop Contact Center - Manager applications (scripts and flows)

Target Audience: Personnel responsible for designing, writing, and maintaining applications (scripts and flows) used in the SCE tool

After you complete this course you will be able to:

• Write, validate, and edit applications using the flow and script editors
• Perform basic application administration tasks within the Service Creation Environment (SCE) tool
• Use Call Treatments to provide treatments to callers
• Intrinsics and their use within applications
• Differences between Global and Call variables
• Create, edit, and delete variables
• Use Global variables appropriately in application design
• Design applications to incorporate the use of the Event Handler to trap unforeseen or failed events and provide an appropriate treatment
• Design applications to monitor for emergency situations and provide the appropriate treatment to callers during an emergency