Avaya Call Centre Manager (CCM)
Book Now - 1 Delivery Method Available:Classroom Virtual Classroom Private Group - Virtual Self-Paced Online
This powerful application will give the Contact Manager realtime access to view the agents and contact centre activity, such as call queues; to create wallboard messages and alarms; and to create, manage and interpret reports.
The course will cover generic system administration skills as well as the most effective methods of maintaining your system, enabling you to carry out routine system administration and manage the day to day changes on your system.
Following an overview and introduction to the system, you will learn about:
- Call Centre View - creating a profile; viewing activity in real time; using alarms and the alarm reporter.
- Wallboards - creating new messages and sending them to the wallboard; creating and using varialbles; PC wallboards.
- Reports - opening and refreshing reports; scheduling and distributing reports.
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.