Symantec NetBackup 7.0 Maintain and Troubleshoot for Windows/Unix

3 Day Course
Hands On
Official Symantec Curriculum

Book Now - 1 Delivery Method Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


This Symantec NetBackup Maintain and Troubleshoot course provides the IT professional with instruction on troubleshooting Symantec NetBackup 7.0 software. This course covers general error detection tools and approaches problem-solving using the scientific method.

Students study the functions of key NetBackup processes and how to enable, view, and manage the associated logs. In addition, students practice solving problems related to the NetBackup database, devices, media, disk, deduplication, networking, and performance.

This course provides instruction on troubleshooting NetBackup 7.0. After completing this course, you will be able to:

  • Detect problems using tools such as the Activity Monitor, reports, NBSupport, NBSU, NetBackup Ops Center, and notify scripts.
  • Focus on problem resolution using tools such as NetBackup commands and system commands and files.
  • Identify the services and processes that run on the master server, media server, EMM server, and clients.
  • Back up, recover, and maintain the NetBackup Databases.
  • Troubleshoot new server and client installations in addition to media, system, network, device, performance, and other problems.
  • Correct problems and verify problem corrections.
  • Enable and use legacy, unified, and robust logging to troubleshoot problems.

This course includes practical exercises that enable you to test your new skills and begin to transfer them into your working environment.

Please specify either Windows or Unix when making a course booking.

Training Partners

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Troubleshooting Methods and Tools (6 topics)

  • Troubleshooting situations and methodology
  • Enabling and viewing debug logs
  • Gathering information using the nbsupport and nbsu
  • utilities, Nbcplogs, and NBCC tools
  • Review of troubleshooting tools (including Ops Center)
  • Hands-On Labs: Enabling debug logging; using nbcplogs to gather logs; generating nbsupport and nbsu reports; configuring notify scripts; using notify scripts to produce email reports and alerts

NetBackup Process Flow (10 topics)

  • Process communications
  • Backup process flow
  • Restore process flow
  • Process mazes
  • Hands-On Labs: Configuring the NetBackup Service Monitor; tracking a backup and restore job through log files
  • Understanding the NetBackup Databases
  • The NetBackup Relational Databases (NBDBs)
  • Catalog backup and recovery
  • Maintaining the NBDB
  • Hands-On Labs: Managing the Sybase server and the NBDB database; displaying EMM domain information; protecting and recovering the NBDB

Troubleshooting Tape Devices and Media (7 topics)

  • Preliminary device troubleshooting
  • Environmental device troubleshooting approach
  • Media and device selection
  • NetBackup device troubleshooting approach
  • Media-related status codes
  • Explaining and troubleshooting frozen and suspended media
  • Hands-On Labs: Solving simulated device and media-related problems.

Troubleshooting Disk Backups and Resources (5 topics)

  • Overview of disk-based backups
  • Using and configuring Basic Disk
  • Using and configuring Advanced Disk
  • OST plug-in
  • Hands-On Labs: Solving simulated disk-related problems

Troubleshooting Media Server Deduplication (4 topics)

  • Overview of deduplication and storage server creation
  • How to remove a deduplication pool
  • Deduplication processes, reports and logging
  • Hands-On Labs: Adding and removing a storage server and deduplication pool; deduplication logging

Troubleshooting Network Issues (5 topics)

  • NetBackup and TCP/IP
  • Physical network failures
  • NetBackup configuration errors
  • Isolating network errors
  • Hands-On Labs: Solveing simulated network-related problems

Troubleshooting Performance Issues (3 topics)

  • NetBackup performance overview
  • Isolating bottlenecks
  • Addressing bottlenecks

Managing Debug Logs (4 topics)

  • Log management
  • Capturing debug logs
  • Viewing debug logs in detail
  • Hands-On Labs: Configuring debug log settings; collecting debug logs; viewing legacy and unified debug logs (optional)

Miscellaneous Troubleshooting (Optional) (6 topics)

  • Ops Center
  • Storage lifecycle policies (SLPs)
  • Client-direct operations
  • VMware
  • GAR
  • Embedded at security


Before attending this course, you must have:
  • One year of NetBackup Windows administration
  • Two years experience as a Windows system administrator, including networking
  • Familiarity with backup and restore concepts and SAN concepts

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