Supporting Cisco Service Provider IP NGN Operations
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The Supporting Cisco® Service Provider IP NGN Operations course is designed to introduce entry-level personnel to the service provider network operations environment, processes orientation, and management tools and methods and enables students to practice the primary job roles and tasks. The course isintended to help prepare students for the CCNA: SP Operations certification exam, whichvalidates basic knowledge and skills of a Tier I support engineer in a prescriptive troubleshooting environment within a carrier-class IP Next-Generation Network (NGN) core infrastructure.
After you complete this course you will be able to:
- Describe service provider NGN technology trends and their effect on operational environments.
- Describe the various NMS tools available to monitor networks and network devices.
- Implement incident (event) management procedures.
- Demonstrate fault management procedures.
- Describe the configuration management process.
- Demonstrate change management procedures.
- Identify performance management procedures.
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.
Introduction to the Service Provider NGN and the Operations Environment (4 topics)
- Cisco IP NGN Architectures, Services, and Component Functions
- The Network Operations Environment
- Identify Current Operational Frameworks
- Network Operations Processes and Their Metrics
NMS Tools and Protocols (3 topics)
- Identify the Various NMS Tools and Their Purpose
- Identify the Data Collection and Protcols Used to Monitor Network Systems
- Navigating IBM Tivoli Netcool Operations and Functions
Incident Management (2 topics)
- Elements, Functions, Metrics and Process Flow for Incident Management
- Remedy Ticketing System and Component Functions
Fault Management (3 topics)
- Systematic Troubleshooting Methodologies
- Common NGN Support Services
- Cisco IOS XR Device Operations and Configuration
Configuration Management (4 topics)
- Configuration Management Process, Functions, and Tasks
- NMS Support of Configuration Management
- Interpret and Run Files for Common Scripting Tiles
- Identify and Describe Unix Cron Functions and File Syntax
Change Management (2 topics)
- Elements, Functions, Metrics and Process Flow for Change Management
- Navigating CiscoWorks NCM
Performance Management (2 topics)
- Elements, Functions, Metrics and Process Flow for Perfomance Management
- Fundamentals of Service Level Management
Labs (18 topics)
- Lab 1-1: Verify Lab Access
- Lab 2-1: Obtain MIB information
- Lab 3-1: Incident Management Case Study 1
- Lab 3-1: Incident Management Case Study 2
- Lab 3-1: Process Incident and Trouble Tickets
- Lab 4-1: Execute Network Operations Diagnostic Procedures for Network Faults
- Lab 4-2: Practice Incident and Fault Managementâ€”Diagnose a Network Link Fault
- Lab 4-3: Practice Incident and Fault Managementâ€”Diagnose a Cisco IOS Device Failure
- Lab 4-4: Practice Incident and Fault Managementâ€”Diagnose a Cisco IOS XR Device Fault
- Lab 4-5: Practice Incident and Fault Managementâ€”Diagnose a Network Layer 3 Issue
- Lab 4-6: Instructor-Led Lab Debrief Session
- Lab 5-1: Given a Basic Device Management Script, Interpret the Desired Script Operation
- Lab 5-2: Given a UNIX Cron Job File, Interpret the Desired Operations
- Lab 6-1: Perform a Change Request, Image Upgradeâ€”Take Corrective Action if Needed
- Lab 6-2: Perform a Change Request, Image Upgradeâ€”Take Corrective Action if Needed
- Lab 6-3: Perform a Change Request, New Commandâ€”Take Corrective Action if Needed
- Lab 6-4: Perform a Change Request, New SNMP Community String
- Lab 6-5: Perform a Change Request, New SNMP Community Stringâ€”Take Corrective Action if Needed Instructor-Led Lab Debrief Session
- IP networking fundamentals; those topics supported by the ICND1 course.
- Operations process knowledge, represented by eTOM and/or ITILÂ® training or recommendations.
- Troubleshooting methodology knowledge or experience as applied to IP network environments.
- UNIX and/or Linux operating system experience or general familiarity.