DUCCE: Deploying Cisco Unified Contact Center Enterprise
Overview
This course is designed for system engineers involved in the day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. Delegates will gain an understanding of the Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting options.The Unified CCE software will be installed and the Unified CCE troubleshooting tools explored.
After you complete this course you will be able to:
- Demonstrate an overall understanding of the Cisco Unified CCE system, processes, and its environment.
- Install and configure a Cisco Unified CCE system.
- Create routing options using an external SQL database and an Application Gateway.
- Install and configure Cisco Outbound Options.
- Install and utilize Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center.
Training Partners
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.
Modules
Prerequisites
- Attended Cisco Unified Contact Center Enterprise Administration (AUCCE) courses
- Have a strong knowledge of Microsoft Windows Server 2003 and Active Directory
Additional Learning
The courses below may help you meet the knowledge level required to take this course. If you are unsure please ask a training advisor .
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AUCCE1: Administering Cisco Unified Contact Center Enterprise
This 5-day course provides the skills required to configure and administer the Cisco Unified Contact Center Enterprise (CCE) product.
Scheduled Dates
Please select from the dates below to make an enquiry or booking.
Pricing
Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.